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Innosystech Inc
Application Support Specialist - JuniorInnosystech Inc • Toronto, ON, Canada
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Application Support Specialist - Junior

Application Support Specialist - Junior

Innosystech Inc • Toronto, ON, Canada
29 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Application Support Specialist - Junior
Location: Toronto, Ontario
Work Model: Onsite

Description / Responsibilities / Skills

Must Have

2+ years experience in ITIL Service Management including incident, queue, change and configuration management

2+ years experience in operational support

Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible

Experience with enterprise data analysis and visualization tools such as Power BI

Description

Responsibilities

  • Provide technical expertise and support for applications and systems
  • Support internal teams and external clients with application-related issues
  • Manage ticketing system, track issues and maintain resolution database
  • Troubleshoot and resolve technical and functional issues
  • Support system integrations and middleware applications
  • Maintain and update technical documentation and procedures
  • Deliver training to end users and internal teams
  • Prepare maintenance plans and schedule system upgrades
  • Develop reports and analyze system performance
  • Coordinate with stakeholders across teams for issue resolution
  • Support multi-location coordination where required

General Skills

  • Experience supporting enterprise applications and resolving technical issues
  • Experience handling user requests and troubleshooting application issues
  • Experience creating documentation and training materials
  • Strong understanding of system environments and application support
  • Strong communication skills with ability to explain technical concepts
  • Strong problem-solving and analytical thinking
  • Excellent customer service and stakeholder management skills
  • Ability to manage multiple priorities and deadlines

Desirable Skills

  • Experience with middleware platforms such as WebSphere or DataPower
  • Familiarity with cloud technologies such as Kubernetes and Ansible
  • Experience with deployment automation tools
  • Experience with reporting tools such as Power BI
  • Experience with service management tools like Remedy or eSMT

Skills

Experience and Skill Set Requirements

General Project Coordination and Communication - 30 percent

  • Experience coordinating initiatives with technical and business stakeholders
  • Strong verbal communication skills for technical and non-technical audiences
  • Excellent analytical and problem-solving abilities
  • Experience planning and implementing changes
  • Experience developing project scope and documentation
  • Experience using MS Office and reporting tools for analysis

Service Management - 30 percent

  • Experience with ITIL processes including:
    • Incident Management
    • Change Management
    • Problem Management
    • Configuration Management
  • Experience using service management tools such as Remedy or similar
  • Experience managing incidents, service requests and problem tickets lifecycle
  • Experience analyzing data and producing reports

Middleware Support - 35 percent

  • Experience managing workload and priorities in IT support environment
  • Experience with Oracle Solaris and Red Hat Enterprise Linux
  • Experience supporting WebSphere, Liberty and NDM
  • Experience supporting application and web servers
  • Understanding of DevOps and CI CD tools such as Jenkins or Ansible
  • Experience with secure file transfer systems such as SFTP
  • Exposure to cloud computing environments and network infrastructure

Public Sector Experience - 5 percent

  • Experience working in OPS, BPS or government environments preferred
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Application Support Specialist - Junior • Toronto, ON, Canada

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