Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.
When choosing your career path, choose to be remarkable.
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.
The Customer Relations Analyst (CRA) is responsible for the management of customer product complaints and inquiries in a timely and efficient manner. The CRA will liaise with Quality Assurance (QA), Medical Information Team, Marketing or Sales Teams.
The CRA receives temperature excursion assessment requests from customers or 3PL (direct shipments) and assigns to QA. Upon completion of assessment by the QA team the CRA communicates the product disposition to the customers. Additionally, he/she supports QA in obtaining follow-up information from customers.
The CRA also coordinates compassionate/special customer requests with marketing.
Main responsibilities:
Requirements :
AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Customer Relations Analyst, Finance • Montreal, Québec, Canada
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