Role Overview
We are seeking a skilled Network Security Engineer with strong expertise in Globalscape EFT and Managed File Transfer (MFT) environments. The ideal candidate will have hands-on experience with secure file transfer protocols, system configurations, and incident management in high-availability environments.
Key Responsibilities
Manage and support Globalscape EFT / MFT environments and SFTP tools Configure and maintain file transfer protocols: SFTP, FTP, FTPS, HTTPS Perform account creation, event rule configuration, connection profiles, and key pair setup Handle P1 & P2 incidents, troubleshoot issues, and ensure SLA adherence Work on DMZ, RAM, and AWE configurations for secure file transfers Support and manage High Availability (HA) servers and RAM agents Perform encryption/decryption activities, SSL configuration, and permission group setups Monitor and resolve tickets independently with minimal escalations Diagnose root causes and provide permanent fixes for recurring issues Execute scripts (Unix / PowerShell) integrated with file transfer processes Collaborate with stakeholders and provide timely updates on incidents Participate in on-call support rotation and critical incident handling
Required Skills (Essential)
Strong experience with Globalscape EFT (v7 & v8) and Managed File Transfer (MFT) Proficiency in SFTP tools and file transfer technologies Solid understanding of networking concepts and secure transfer protocols
Hands-on expertise in:
DMZ, RAM, AWE configurations
High Availability (HA) environments
SSL setup and encryption mechanisms
Experience in incident management (P1/P2) with strict SLA adherence Knowledge of Unix and PowerShell scripting Familiarity with tools like Putty, WinSCP, FileZilla Strong troubleshooting, analytical, and problem-solving skills Ability to work independently during critical incidents Excellent verbal and written communication skills
Desirable Skills
Exposure to Cyber Security / Managed Security Services (MSS) Experience with Windows Server environments Automation in file transfer workflows Prior experience working in 24x7 support models
Behavioral Competencies
Strong ownership and accountability
Ability to work under pressure in a fast-paced environment Proactive approach to incident resolution and process improvement Team collaboration with minimal supervision
Network Security Engineer- MFT and Globalscape EFT • Calgary, AB, ca
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