FUNCTION & DUTIES:Under the guidance of the Coordinator of the Information Technology department, the principal function of the operator is to assist users and resolve hardware- or software-related problems as well as installing and configuring computer equipment and software according to standard procedures. Some other duties of the operator include but are not limited to:
- Ensure the compatibility of computers, computer parts and peripheral equipment.
- Clean, maintain and carry out minor repairs on the equipment.
- Use utility software, among others, to locate and resolve problems.
- Make backup copies, copy, compress or destroy files on various media and transfer data from one workstation or location to another.
- Perform tasks on networks according to the instructions provided.
- Provide users with technical assistance, including pertinent information.
- Make service calls to repair equipment and software or refer users to other team members.
- Keep and update the inventory of hardware and software.
- May be required to travel.
QUALIFICATIONS:Hold a Diploma of Vocational Studies in Computing Support or a diploma or an attestation of studies recognized as equivalent by the competent authority.
The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board.
REQUIREMENTS: - Two (2) years of pertinent experience.
- Fluency (written, read, and spoken) in two (2) of the three (3) languages of the board (Inuktitut, French, English).
- Experience in customer service.
- Team focused and flexible.
- Ability to work within deadlines.
WORK SCHEDULE:35 hours per week from Monday to Friday - Partial telework is possible.
CLASSIFICATION / SALARY / BENEFITS:In accordance with the AENQ collective agreement for support staff, this position belongs to job category 4202: from $25.61 to $28.65 an hour depending on qualification and experience. All benefits are prorated based on the percentage of the task.
You may be eligible to benefits such as:
• 20 days paid vacation
• 2-week paid holiday period
• Employee and Family Assistance Program
• Career development opportunities
• Hybrid work schedule
and, when applicable, other benefits such as:
• Summer schedule
• Northern allowance ranging from $12,178 to $25,326
• Food transportation allocation
• Paid relocation benefits
• Attraction and retention bonus ranging from $3,000 to $3,750
• Up to three (3) round trips to and from Nunavik
Only the candidates under consideration will be contacted.
Nakurmiik!