Licensing Administrator

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a thorough professional to join our team as Associate, Licensing. The Licensing Associate is the primary owner for transactions related to handling the registration completion for units based on states. The role is dedicated to assisting all drivers with maintaining legality of plates on an ongoing basis while vehicle is being registered.

What You’ll Do

• Facilitate registration transactions for processing
• Follow processing procedures appropriate for transaction type
• Maintain accurate records of electronic registrations
• Manage incoming project requests timely and accurately
• Process daily Service Cloud cases to ensure they meet the SLAs
• Identify and resolve errors prior to submission of work
• Resolve issues that arise through Service Cloud
• Assist internal departments in troubleshooting
• Establish and manage relationships with independent agencies to facilitate registration transaction processes
• Communicate with clients, vendors, department of motor vehicles, to assist in researching the location of titles via phone and email

Basic Qualifications

• High school diploma/equivalent required
• 2 years’ professional experience in office environment
• 1-3 years’ experience in a customer service professional role
• MS Office proficient
• Excellent written and oral communication skills
• Ability to come to the office and perform work, on regularly scheduled days/hours

Preferred Qualifications

• Education: College/University degree preferred.
• Bachelor’s degree preferred will take equivalent work experience
• Automotive industry experience highly desired
• Excel – ability to add data to cells, use SUM function, sort data
• Word – ability to create documents
• Excellent customer service skills

Location

Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026

The hiring base salary range for this position is $51,800 to $71,200 CAD annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.