Customer Service Role at Spence

Join Spence as a Customer Service Associate and play a key role in creating memorable moments for our clients. Utilize your strong communication skills in person and online to ensure exceptional service.

At Spence, you will represent the brand by helping customers navigate their experience in-store and over the phone. This role is ideal for those with a background in client-facing environments and a commitment to ensuring customer satisfaction. Your primary responsibilities will include managing transactions and supporting showroom organization while fostering lasting relationships with clients.

Key Responsibilities: • Offer friendly greetings and superior customer service • Collaborate with sales teams and assist in showroom experiences • Process and track jewellery repairs • Answer phone calls and respond to emails efficiently • Maintain showroom cleanliness and inventory appearance

Requirements: • At least 1 year experience in customer service roles • Strong time management and decision-making abilities • Excellent communication skills, both in writing and verbally • Computer literacy and agility with technology • Minimum 3 days availability, including at least 1 weekend

Support Spence's mission through outstanding customer interaction and timely service. #J-18808-Ljbffr