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Astra North Infoteck Inc.
ServiceNow ITSM ArchitectAstra North Infoteck Inc. • Montreal, Quebec, Canada
ServiceNow ITSM Architect

ServiceNow ITSM Architect

Astra North Infoteck Inc. • Montreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description

ServiceNow ITSM Architect

Location: Montreal / Mirabel Work Model: Hybrid

Role Summary

We are seeking an experienced ServiceNow ITSM Architect to design architect and lead the implementation of enterprise-scale ServiceNow ITSM solutions. The ideal candidate will have strong expertise in ITSM processes ServiceNow platform architecture CMDB integrations and ITIL best practices.

Key Responsibilities

  • Architect and implement ServiceNow ITSM solutions including Incident Problem Change Request Knowledge Service Catalog and CMDB.
  • Define platform architecture governance standards workflows and integration strategies.
  • Lead solution design technical reviews and platform optimization initiatives.
  • Design and implement integrations using REST SOAP MID Server IntegrationHub LDAP and SSO.
  • Drive CMDB governance Discovery and Service Mapping initiatives.
  • Collaborate with business stakeholders process owners and technical teams to deliver scalable solutions.
  • Provide technical leadership mentoring and architectural guidance.

Required Skills

  • 8 years of IT experience with 5 years of ServiceNow platform experience.
  • Strong expertise in ServiceNow ITSM CMDB Discovery Service Mapping Flow Designer and IntegrationHub.
  • Experience with JavaScript Business Rules Client Scripts UI Policies ACLs and Service Portal.
  • Strong knowledge of ITIL processes and ServiceNow best practices.
  • Experience with REST/SOAP APIs LDAP Active Directory Azure AD SSO and OAuth.
  • Excellent stakeholder management and communication skills.

Preferred Certifications

  • ServiceNow Certified Technical Architect (CTA)
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist ITSM (CIS-ITSM)
  • ITIL Foundation Certification

Keywords: ServiceNow ITSM ServiceNow Architect ITSM CMDB Discovery Service Mapping Incident Management Change Management Problem Management Service Catalog IntegrationHub Flow Designer JavaScript ITIL CTA CIS-ITSM.




Employment Type : Full Time
Experience: years
Vacancy: 1
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ServiceNow ITSM Architect • Montreal, Quebec, Canada

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