Supervisor, Transitional Housing

Requisition ID: 20489
Department: Community & Social Services Dept.
Service: Housing & Homelessness Services
Branch: Homelessness Systems & Operations Branch
Employment Type: Multiple Full Time Temporary positions
Work Hours: Various working hours
Affiliation: CUPE 503 Inside/Outside
Salary Information: $84 818,24 - $99 247,20 annually (2025 rates of pay)
Location: Various Locations
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 22/06/2026

JOB SUMMARY

The Supervisor is responsible for the direct operation of the City's family transitional housing, including the provision of offsite services. Responsible for the delivery of the most effective services possible to the families who are clients of the Transitional Housing & Offsite Services; that is, to help them stabilize their situations and move to permanent accommodation well connected to essential resources. Supervise and lead the shelter case worker team in the delivery of case management services to clients, and the shelter support worker team in supporting and assisting clients who are residing at the family transitional site. Collaborate with other City service areas, community partners, community service agencies and hotels who provide services or accommodations to clients. Ensuring that family residential services are part of the community services system. Clients are to receive services in a well maintained, safe and secure environment with qualified staff.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Social Work, Psychology or related field

Minimum of 5 years of experience in social services work; 3 years supervisory experience in social services, health, residential services or other related field

KNOWLEDGE

• Issues of homelessness, particularly as they affect families
• Service delivery to vulnerable clients in a residential setting
• Components of a comprehensive case management system
• City and community resources appropriate to client needs
• Policies and procedures that impact on these clients
• Key elements of supervising staff generally and, specifically, in a 24-hour service facility
• Key elements of maintenance of the physical plant
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

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Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

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WHAT YOU NEED TO KNOW

• Language Requirement: Various languages requirements: French oral, reading, writing; English oral, reading, writing. Candidates who do not meet language requirements will be required to participate in training.
• Police Record Check: Police record checks completed by a third-party company will not be accepted.; The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request.