Senior Manager Business Intelligence & Client Insights

Requisition ID: 264257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

This role sits within a cross-functional product team building next-generation digital cash management experiences. The Sr. Manager will act as the business-side analytics lead, combining deep domain knowledge in transaction banking with hands-on data expertise to drive product decisions, client experience improvements, and commercial outcomes.

The individual will partner closely with Product, Technology, Sales, and Operations to translate data into clear insights that shape roadmap prioritization, improve client journeys, and accelerate digital adoption. This role requires a hands-on operator who can both define strategy and execute analysis end-to-end.

Key Responsibilities:

Business Intelligence & Product Insights

• Leverage transactional, behavioral, and client data to identify trends, usage patterns, and opportunities to improve digital channel performance.

• Translate complex data into actionable insights that inform product roadmap, enhance client experience, and drive revenue growth.

• Define and standardize KPIs across digital cash management channels, establishing a single source of truth through consistent dashboards and reporting.

• Act as a strategic analytics partner to Product Owners, embedding data-driven decision making into day-to-day product management.

Client & Journey Analytics
• Analyze end-to-end client journeys (onboarding, servicing, payments, reporting) to identify friction points and optimize digital experiences.

• Evaluate client behavior, adoption trends, and engagement patterns to support digital channel usage and improve retention.

• Measure and quantify the impact of new features, releases, and experience enhancements through usage, adoption, and satisfaction metrics.

Client Migration Support
• Partner with Channel Product teams to define client eligibility based on platform capabilities and roadmap alignment.

• Collaborate with channel and segment teams to support data-driven client migration strategies, including wave planning and prioritization.

• Track and analyze migration progress, adoption, and client outcomes to continuously refine migration approach and improve success rates.

Accountability:

• Data-Driven Product Decisions - Ensuring product roadmaps and priorities are informed by clear, reliable data and measurable insights

• Single Version of Truth for Performance - Establishing and maintaining consistent KPIs, definitions, and dashboards across all digital channels

• Client Experience Improvements - Identifying and quantifying client pain points and driving measurable improvements in adoption, engagement, and satisfaction

• Commercial Impact - Delivering insights that contribute to revenue growth, increased digital adoption, and improved client retention

• Analytics Execution (Hands-On) - Personally leading and executing analysis, not just overseeing—owning delivery from data extraction through insight generation

• Adoption & Migration Outcomes - Supporting successful platform adoption and migrations through data tracking, insights, and course correction

• Stakeholder Influence - Enabling leadership teams to make faster, better decisions through clear, business-focused storytelling of data

• Strong experience in transaction banking / cash management / digital channels

• Hands-on expertise in data analysis, visualization, and storytelling

• Proven ability to operate in product-led, agile environments

• Strong business acumen with ability to connect data to client and commercial outcomes

Education & Experience

• Bachelor’s or postgraduate degree preferred in business, management, computer science, or engineering, with a strong foundation in financial and technology concepts.

• 7+ years of experience in Cash Management and Payments, including knowledge of the payments landscape, regulatory environment, and digital banking platforms.

• Strong commercial and analytical acumen, including data‑driven decision making, performance management, deal structuring, and the ability to drive revenue growth, cost efficiency, and risk mitigation.

• Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence across Product, Technology, Operations, and regional teams; Spanish language proficiency preferred.

Working Conditions

• Standard hybrid office environment (minimum 3 days in office, subject to change) with extensive use of computers

• Environment is high pressure, complex, fast-paced with changing priorities

• Review and development of complex materials and information

• Aggressive deadlines and unplanned operating problems are expected at this level

• Regular internal, external and cross-functional meetings

• Travel will likely be required across the Americas (e.g. Canada, USA, Mexico, Caribbean & South America); usually planned

#LI-Onsite #GTB


Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!


At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.


What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.