Talent.com
Trivium
Remote Customer Success ManagerTrivium • Mississauga, Ontario
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Mississauga, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Create a job alert for this search

Remote Customer Success Manager • Mississauga, Ontario

Similar jobs

Remote Director of Customer Success

CarriersEdgeMississauga, Peel Region, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Customer Success Account Manager

TulipMississauga, Peel Region, CA
Full-time

Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Show more

 • Promoted

Remote Head of Customer Success & Strategy

Kinsta®Mississauga, Peel Region, CA
Remote
Full-time

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more

 • Promoted

Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working)

SuperstarsMississauga, Peel Region, CA
Remote
Full-time

Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working).This range is provided by Superstars.Your actual pay will be based on your skills and experience —... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Customer Success with iboss TAM

ibossMississauga, Peel Region, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMississauga, Peel Region, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCMississauga, Peel Region, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more

 • Promoted

Customer Success Coordinator (Fully Remote)

Rise VisionMississauga, Peel Region, CA
Remote
Full-time

Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeMississauga, Peel region, Canada
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Customer Success Manager - (Remote - US)

JobgetherMississauga, Peel Region, CA
Remote
Full-time

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentMississauga, Peel Region, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

B2B SaaS Public Sector Customer Success Lead

Euna SolutionsOakville, Ontario, Canada
Full-time

Euna Solutions is on the lookout for a Senior Customer Success Manager dedicated to ensuring B2B SaaS customers in the public sector achieve their goals.This hybrid role emphasizes direct customer ... Show more

 • Promoted

Customer Success Specialist at MoeGo - Remote

MoeGoMississauga, Peel Region, CA
Remote
Full-time

Support MoeGo's mission as a Remote Customer Success Specialist.Improve customer interactions and resolve inquiries for our emerging pet care technology platform.In this key role, you will join Moe... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMississauga, Peel Region, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Mississauga, Peel Region, CA
Remote
Full-time

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more

 • Promoted

Senior Manager of Customer Success – SaaS

BoomerangFXMississauga, Peel region, Canada
Permanent

BoomerangFX is more than just a tech company—it’s a movement revolutionizing private-pay healthcare.North America’s fastest-growing tech companies.Canada, 23rd in North America), we’ve scaled over.... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasMississauga, Peel Region, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Client Success Lead, Events & Partnerships (Remote)

From Day One, Inc.Mississauga, Peel Region, CA
Remote
Full-time

A prominent media outlet is seeking a Client Success Manager to handle a growing roster of sponsors in a remote position.This role involves ensuring clients receive a positive return on their partn... Show more

 • Promoted

Client Success Manager

Measure Marketing Results Inc.Oakville, Ontario, Canada
Full-time

Growth & Customer Success Coordinator.You’ll work closely with senior team members across SEO, Paid Media, and Creative teams.Support client onboarding and ongoing communication.Assist in building ... Show more