Talent.com
Trivium
Remote Customer Success ManagerTrivium • London, Ontario
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • London, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Create a job alert for this search

Remote Customer Success Manager • London, Ontario

Similar jobs

Ai-Driven Revenue Operations Manager & Analytics - C$95,000 - C$142,000 A Year

Data analytics companyLondon, Canada
Full-time

Revenue Operations Manager to drive data-informed decisions and operational excellence using advanced analytics, managing data, and creating dashboards. Show more

 • Promoted

Remote Lead, Software Engineering - Cloud Microservices - C$112,000 - C$150,000 A Year - Remote

HachLondon, Canada
Remote
Full-time

A leading software company in Canada is seeking a Team Lead for Software Engineering to manage a team and deliver cloud microservice applications.This remote role requires strong experience in.NET,... Show more

 • Promoted

Assistant Restaurant Manager with Youth Focus

McDonald's ExeterExeter, ON, CA
Full-time

Join our team as an Assistant Restaurant Manager with a commitment to supporting youth in the workplace.This role emphasizes mentoring and training to develop future leaders.We are in search of an ... Show more

 • Promoted

Product Manager, Portals Ecosystem (m/f/d)

TrackunitLondon, Ontario, Canada
Full-time

Come make a difference in a fast-growing, innovative, Software Product Management team that combines a scale‑up atmosphere with a global industry‑leading product portfolio.You’ll be part of buildin... Show more

 • Promoted

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaMitchell, Canada
Remote
Full-time

Get paid to test apps, games, and complete surveys. Show more

 • Promoted

Customer Success Manager

ZTRLondon, Ontario, Canada
Full-time

You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.Build strong relationships with existing stakeholders and new cust... Show more

 • Promoted

Manager

TikTokLondon, ON, CA
Full-time

E-Commerce Tier 2 Service Specialist.E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.... Show more

 • Promoted

Community Nurse- Visiting Nurse

CarePartnersMitchell, Ontario, Canada
CA$47.38 hourly
Full-time

Nurses working for us in community not only experience flexible scheduling and work-life balance, but they also appreciate the home care setting, where they develop meaningful therapeutic relations... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupLucan Biddulph, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Senior Value Manager — Financial Services SaaS, Remote

Abroad WorkLondon, Ontario, Canada
Remote
Full-time

A leading technology firm in London is looking for a Senior Value Manager in the Financial Services industry.The role involves advising customers, crafting value propositions, and conducting impact... Show more

 • Promoted

Cloud & Dedicated Hosting Product Manager - $50 An Hour - Part Time - Remote

Konect360London, Canada
Remote
Part-time

Product Manager to lead strategy, development, and launch of cloud and dedicated hosting services.Requires expertise in cloud technologies, market analysis, and cross-functional leadership. Show more

 • Promoted

Senior Product Manager – Remote, Cross-Channel Engagement - $160,000 - $180,000 A Year - Remote

OneSignal, Inc.London, Canada
Remote
Full-time

Experienced Product Manager needed to own customer engagement solutions, with a focus on roadmap, design, and data analytics. Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPerth South, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Senior Engineer for Technical Support BMH

Metso CorporationWest Perth, ON, CA
Full-time

Drive innovation in Bulk Materials Handling at Metso as a Senior Technical Support Engineer.Based in locations like York, Pennsylvania, this role offers a blend of technical support and strategic t... Show more

 • Promoted

Customer Service Manager - C$18.6 An Hour - No Experience Required

WalmartLondon, Canada

Position Summary Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry.A Customer Service Manager coordinates front end operations to ... Show more

 • Promoted

Remote Customer Advocate | Fast Growth & Training

srecruitingLondon, ON, CA
Remote
Full-time

A leading remote work solutions provider is seeking a Customer Service Advocate to provide top-notch support to a vast network of clients.This fully remote position offers flexible scheduling and a... Show more

 • Promoted

Retail Leadership - Customer Experience Manager

PetSmartLondon, ON, CA
Full-time

Elevate customer experiences as a Customer Experience Manager at PetSmart.Support pets and their families by leading a dedicated store team.As the Customer Experience Manager, you will take charge ... Show more

 • Promoted

Remote Director, Business Analytics & Growth Insights - $105,000 - $130,000 A Year - Remote

Marketbridge Tech., Inc.London, Canada
Remote
Full-time

A leading growth consulting firm is seeking a Director, Business Analytics.In this remote position, you will act as a trusted advisor to clients, analyzing marketing performance and translating com... Show more

 • Promoted

Product Manager - $110,000 A Year - Remote

SearchLabsLondon, Canada
Remote
Full-time

Seeking a Product Manager for a SaaS/Data & Analytics company to own and drive product initiatives, translate data into requirements, and collaborate on strategy for AI-driven products. Show more

 • Promoted

Senior Product Manager - $160,000 - $180,000 A Year - Remote

OneSignalLondon, Canada
Remote
Full-time

The Senior Product Manager will own the product roadmap, understand customer problems, and collaborate with cross-functional teams to deliver high-quality products. Show more