Our Match Group Governance Quality Team is dedicated to supporting and protecting our user base.
The QA team supports our Global Operations, Product, and Policy teams, allowing them to consistently deliver excellence to our users through auditing, insights, and recommendations.
We are looking for a detail-oriented, strategic, and dedicated Quality Assurance Analyst to join our Match Group Governance Quality team.
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week. This position is a temp role for 18 months.
Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc.
Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes
Create, maintain, and update rubrics that effectively measure agent performance
Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders
Identify areas of opportunity for the team and business through trend analysis
Work closely with key stakeholders, as well as our internal and external partners
Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed
Execute projects while also ensuring all weekly audits are completed
2+ years experience in escalations and/or operations
A passion for customer experience
Detail-oriented approach
Strategic & critical thinking
Highly flexible and adaptable
Ability to multitask and keep up in a fast-paced environment
Outstanding time management and prioritization skills
Strong organizational skills
Positive mindset
Team player
The salary range for this position is $55,000 - $60,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Vancouver, Canada. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Why Match Group?Quality Assurance Analyst, Global Operations (18 Month Temp) • Vancouver, British Columbia
Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries.Semios pioneered variab... Show more
Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition.We offer meaningful and exciting work in a collaborative env... Show more
Shape the future of cancer treatment as a Quality Assurance Manager, ensuring that AutoContour meets high-quality standards.Work remotely while executing tests and validation processes for product ... Show more
The Quality Assurance (QA) Technician plays a key role in ensuring that all products manufactured by Brockmann’s Chocolates meet the highest standards of safety, quality, and compliance.This positi... Show more
Job Listing: Quality Assurance Supervisor.At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors... Show more
Support data integrity as a Data Quality Assurance Analyst at TransLink, utilizing your expertise in ETL testing within a hybrid work setting.Help shape accurate data for better business insights.T... Show more
Elevate quality standards with Wexxar Packaging as their Quality Assurance Specialist.Drive performance, safety, and customer satisfaction in a dynamic manufacturing environment.Wexxar Packaging, a... Show more
Village Farms International (Nasdaq: VFF) is a vertically integrated global leader in cannabis and plant-based consumer packaged goods, and sustainable innovation.As one of North America’s longest-... Show more
We are seeking a QA Analyst with a strong background in ecommerce testing to ensure the quality, reliability, and production-readiness of all client deliverables across Teifi Digital's Shopify Plus... Show more
Join Fortinet as a Senior Quality Assurance Specialist in Burnaby, where you'll ensure the quality of key Fortinet products before market release.With a team of over 130 experts, Fortinet's Release... Show more
Drive excellence as a QA Lead, shaping quality assurance methodologies.Implement strategies, mentor teams, and optimize processes in a fast-paced environment.As a key player in quality assurance, y... Show more
Champion agile quality practices as a Quality Coach, driving excellence in testing strategies and risk management for development teams.Inspire collaboration and proactive quality improvement in a ... Show more
The Quality Assurance/Control Auditor will be responsible for supporting documentation of our Continuous Quality Evaluation (CQE) program as well as performing annual quality assurance audits.Addit... Show more
Our client is looking for a Performance Test Analyst in Toronto for a 6-month contract opportunity.HP LoadRunner / Micro Focus Performance Center Certified Professional.Certified Performance Testin... Show more
Advance your testing career with Dialpad as a Senior Software Development Engineer in Test in vibrant Vancouver, Canada.Focus on AI Voice Agent services and elevate product quality through automati... Show more
Software Quality Assurance Developer, Level 2.Build your career with Kraken Robotics.If innovation drives you, and you want a career that makes a difference to the world, helping humanity overcome ... Show more
Become the Quality Assurance Leader at Veolia North America, overseeing the Annacis Island Hydrothermal Liquefaction facility.Ensure compliance with KPIs and enhance product quality across operatio... Show more
Become the Quality Assurance Lead at Arbutus Medical, a pivotal role in our surgical innovation journey.Emphasizing ISO compliance, this hybrid job is based in Burnaby and focuses on growing qualit... Show more
Elevate your career as a Global Quality Assurance Specialist at Medexus Pharma.This remote position involves ensuring compliance for products marketed in Canada and the U.Your expertise will suppor... Show more
Job Listing: Quality Assurance Supervisor.At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors... Show more
