Talent.com
Reach
Remote Phone Support and Customer Service AgentReach • Peterborough, Ontario
Remote Phone Support and Customer Service Agent

Remote Phone Support and Customer Service Agent

Reach • Peterborough, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Role Overview

As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences.

What You’ll Do

  • Respond to customer inquiries via phone and Zendesk
  • Support customers with order tracking, charges, refunds, and disputes
  • Manage tickets efficiently while maintaining strong service quality
  • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
  • Utilize Zendesk tools, workflows, and automation features effectively
  • Collaborate with Risk & Compliance and cross-functional teams
  • Support continuous improvement initiatives and adoption of new tools and AI workflows
  • Contribute to a positive, collaborative, and high-performing support environment

What You Bring

  • 1+ years of experience in customer service or call center environments
  • Hands-on experience using Zendesk
  • Strong communication and problem-solving skills
  • Familiarity with support KPIs and service metrics
  • Strong organizational skills and attention to detail
  • Adaptability in fast-paced environments and openness to feedback
  • Experience in ecommerce, payments, or financial services is a plus

Why Join Reach

  • Competitive compensation
  • Comprehensive healthcare benefits
  • Opportunity to grow within a global FinTech company
  • Collaborative and supportive team environment
  • Exposure to modern support tools, automation, and AI-driven workflows

Apply with your CV and a brief cover letter outlining your relevant experience and interest in joining Reach.

#LI-Remote

Create a job alert for this search

Remote Phone Support and Customer Service Agent • Peterborough, Ontario

Similar jobs

Customer Service Agent Needed

Woodward Canada Inc.Peterborough, ON, CA
Full-time

Step into the role of Customer Service Agent, focused on providing high-quality support.Engage with customers via phone, email, or chat to address their inquiries effectively.As a Customer Service ... Show more

 • Promoted

URGENT: Nanny Wanted - Seeking Caring Nanny In Cavan Monaghan, Ontario $18.00 Per Hour For Loving

CanadianNanny.caCavan-Monaghan, Ontario, Canada
CA$18.00 hourly
Part-time

We are a family in Cavan-Monaghan, Ontario, searching for a dedicated nanny to support us with our primary school-aged children.We are open to both live-in and live-out arrangements, depending on w... Show more

 • Promoted

Expert Care Coordinator Role Available

UNAVAILABLEMillbrook, ON, CA
Full-time

Transform healthcare delivery as a Care Coordinator with Ontario Health atHome, focusing on patient assessment and service coordination.Use your nursing, therapy, or social work experience to make ... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Cobourg, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Home Support Worker (HSW)

CarePartnersCobourg, ON, CA
CA$20.42 hourly
Full-time

Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin... Show more

 • Promoted

Remote Enrollment Specialist: Benefits & Growth

srecruitingPeterborough, ON, CA
Remote
Full-time

A leading recruitment firm is seeking a Remote Enrollment Specialist to manage inbound and outbound calls, set appointments, and present benefits to union members.Candidates should possess a high s... Show more

 • Promoted

Elder Care Provider Wanted - Compassionate Elder Care Provider Needed In Cobourg, On Earn $25 Per

ElderCare.comCobourg, Ontario, Canada
CA$25.00 hourly
Full-time

We are a family located in Cobourg, Ontario looking for a dedicated elder care provider to join us full-time.This is a live-in position, ideal for someone who values building meaningful connections... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCavan Monaghan, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingPeterborough, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupPeterborough, Ontario, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Lifting Operations Technical Representative

Algeco UK Limited, Manor Drive, Peterborough PE4 7APPeterborough, ON, CA
Full-time

Join Algeco in Kings Lynn as a Lifting Operations Technical Representative, providing expert support for modular installations.Ensure project excellence while prioritizing safety and compliance.In ... Show more

 • Promoted

Sales Representative

James TalentPort Hope, Northumberland County, CA
Full-time

Days Onsite in Port Hope, Ontario.Are you a sales professional with some technical or engineering experience?.This opportunity is designed to give you the chance to break into the capital equipment... Show more

 • Promoted

Inside Sales and Customer Support at Nedco

REXELPeterborough, ON, CA
Full-time

Take on a pivotal customer service role at Nedco in Peterborough, ON, as an Inside Sales and Customer Support professional.Drive business by processing quotations and answering customer inquiries.N... Show more

 • Promoted

English Private Tutoring Jobs Port Hope

SuperprofPort Hope, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangePort Hope, Northumberland County, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Service Advisor

TirecraftPort Hope, Northumberland County, CA
Full-time

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services.We are searching for a motivated Service Advisor, are you ready to be the driving force behind exc... Show more

 • Promoted

Sales And Marketing Specialist

Power RecruitmentCobourg
Full-time

About the job Sales And Marketing Specialist.We are currently seeking applicants for a Sales And Marketing Specialist position to assist our client.We welcome you to submit your application, if you... Show more

 • Promoted

Office Administration Support Work

HrstalentsolutionsPeterborough, ON, CA
Full-time +1

Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity.This role is best suit... Show more

 • Promoted

ONroute Tim Hortons Crew Member

ONroutePort Hope, Northumberland County, CA
Full-time +1

Join ONroute as a dedicated crew member at Tim Hortons in Port Hope, ON.This exciting full-time role centers on customer service and preparing delicious menu items in a fast-paced setting.We are lo... Show more

 • Promoted

Remote Healthcare Sales Manager B2B Growth

Canadian Centre for AddictionsCobourg, Port Hope
Remote
Full-time

A leading drug and rehab treatment center in Canada is seeking a full-time remote Sales Manager.The role involves leading the sales team, developing sales strategies, and building B2B client relati... Show more