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Innosystech Inc
Solution Architect - CRM (Intermediate)Innosystech Inc • Toronto, ON, Canada
Solution Architect - CRM (Intermediate)

Solution Architect - CRM (Intermediate)

Innosystech Inc • Toronto, ON, Canada
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Solution Architect - CRM (Intermediate)

Location: Toronto

Work Model: Onsite

Duration: 4 months

Extension: 1 Time

Security Clearance: CRJMC + Credit Check

Submission Deadline: 2026-07-30, 1:00 p.m.

Must Haves
  • Microsoft Dynamics 365 Ecosystem Expertise: Deep hands-on experience architecting and integrating solutions specifically within Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).
Description / Responsibilities / Skills

Description

  • The OPGT Modernization initiative is essential to the ongoing provision of services to Ontarians who cannot care for themselves and have no one else able to act on their behalf.
  • Phase 1 implemented a cloud based, fully integrated, Microsoft Dynamics 365 solution to replace end of life case, financial, and document management systems.
  • Phase 1 of the solution was launched in April 2026 as a minimum viable product (MVP).
  • The Phase 2 project will deliver enhancements to the MVP with additional workflows, automation, and new features and functionality.

Scope

  • Defining and maintaining the end-to-end technical architecture across application, data, and integration domains.
  • Ensuring all configurations and customizations align with OPS enterprise architecture and security standards.
  • Leading the design of complex integrations between Dynamics 365, internal legacy systems, and Azure data platforms.
  • Mentoring the development team and reviewing technical designs to ensure scalability and maintainability.

Desired Skills and Experience

  • Enterprise Architecture & Strategic Design: Proven experience (typically 8+ years) in developing and managing complex technical architectures, expertise in creating design artifacts, ability to define optimal technology stacks.
  • Cloud, Data, & Integration Acumen: Deep knowledge of Microsoft Azure services, experience designing large-scale integrations, proficiency in defining strategic approaches for data warehousing (Azure Synapse Analytics).
  • Governance, Leadership, & Communication: Superior communication skills to translate complex technical challenges, proven ability to gain buy-in from diverse teams, and ability to proactively identify and mitigate architectural risks.

Knowledge Transfer

  • Document development, integration, and support activities performed, including configuration, customization, integration, and stabilization tasks.
  • Knowledge transfer to: Project Manager / Team members.
  • Via 1:1 meetings / team meetings / documentation on SharePoint and DevOps site, throughout the duration of the project life cycle.
Deliverables
  • Architecture Design Artifacts: Detailed conceptual, logical, and physical models for D365 processes and data structures.
  • Integration Strategy: Design and implementation oversight for interfaces using Azure Integration Services and Data Factory.
  • Governance Documentation: Preparation and presentation of materials for the OPS Architectural Review Board (ARB) and Cyber Security Assessments.
  • Deployment & CI/CD Strategy: Establishing robust version control and automated build/release pipelines.
Experience & Skill Set Requirements

Criteria 1: Technical Architectural & Microsoft Ecosystem Expertise - 45 Points

  • Proven experience in leading architectural design for enterprise-level Dynamics 365 (CE and F&O) implementations.
  • Expert knowledge of Azure cloud services (App Services, Dataverse, Synapse) and the Power Platform ecosystem.

Criteria 2: Strategic Design & Governance Acumen - 30 Points

  • Experience navigating OPS-specific governance, including the Architectural Review Board (ARB) and Threat Risk Assessments (TRA).
  • Ability to translate business requirements into complex technical and information architectures.

Criteria 3: Leadership & Communication Skills - 20 Points

  • Strong communication skills to articulate technical solutions to non-technical senior leadership.
  • Proven ability to gain consensus among diverse project stakeholders and vendor resources.

Criteria 4: DevOps & Performance Optimization - 5 Points

  • Experience establishing CI/CD strategies and optimizing system performance across distributed cloud environments.
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Solution Architect - CRM (Intermediate) • Toronto, ON, Canada

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