Information System Support Analyst

The Team you are Joining – Who We Are:

The Halton Regional Police Service contributes to the safety and well-being of more than 650,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

About the Role – How you will Contribute to the Service:

Position Title: Information System Support Analyst

Employment: Continuing Full Time

We are seeking an Information System Support Analyst to help drive our HRPS initiatives, supporting training projects and initiatives that will yield outcomes for our police service and our community. As a valued member of our team, you will leverage your expertise in the development, maintenance, testing and administrative support of various information management systems across HRPS, more specifically for Process and Innovation Office and Training Unit. You will be instrumental in coordinating the implementation of technical and process changes.

If you’re passionate about driving positive change in law enforcement and thrive in a fast-paced, mission-driven environment, we encourage you to apply and be part of our innovative technically focused team.

Here’s what you will get to do…….

• Create and maintain system information including data entry and end user account management and security.
• Create and maintain related system and audit documentation.
• Provide consultative system support to end users.
• Troubleshoot technical issues and assist with inquiries and resolutions.
• Compile requests, recommend changes and interface with system vendors to modify system functionality.
• Audit information and generate reports to validate and identify content for analysis.
• Identify business and process requirements and opportunities for improvement.
• Analyze needs, recommend options, and develop approaches.
• Participate and contribute to project planning.
• Design, install, test, and implement system workflows and permissions.
• Coordinate implementation of technical and process changes.
• Contribute to the development of user training to the Unit and other HRPS staff.
• Communicate system changes to impacted areas of the organization.

What you’ll Bring to the Role:

Education:

• Community college diploma in a related area (e.g., information management or technology, computer science) or related experience.

Experience, Knowledge and Skills:

• Minimum of three years’ related experience providing technical system support and guidance, specifically Learning and/or Talent Management Systems (LMS / TMS).
• Demonstrated knowledge of the System Development Life Cycle (SDLC) along with as well as standard business analysis and business process management techniques.
• Must have experience gathering, documenting, translating business requirements into functioning solutions including the development of business process maps in Microsoft Visio, and/or Power BI dashboards.
• Proven ability to support and enhance LMS/TMS related processes such as course administration, user management, training compliance tracking and reporting.
• Demonstrated ability to maximize business value from technology solutions while balancing time, resource and scope constraints.
• Proven experience in developing and delivering end-user training to engage and to support diverse learning styles/base.
• Well versed in change management process documentation for LMS/DMS systems.
• Ability to identify process improvement opportunities and recommend solutions that enhance training technical operations and system effectiveness.
• Must have critical and analytical thinking skills along with the ability to apply creative problem-solving approaches to business and system challenges.

Desirable Qualifications:

• Strong understanding of Geo Talent, HRPS policies and integrations with HRIS, including use for course registration and asset tracking.
• Ability to perform effectively in a fast-paced project management environment (e.g. meeting deadlines, completing tasks, and ensuring deliverables meet requirements)
• Exposure to existing HRPS strategic initiatives, technologies and front-line operations (understanding of the role and duties of the patrol officer) including Training Unit operations
• Experience in Geo Talent functionalities such as log asset movement, course registration, interdependence with other core systems (e.g. HRIS)
• Experience in Excel VBA programming, SQL, database maintenance and reporting/analytical tools (e.g. Power BI).
• Experience in developing automated processes (e.g. e-mail merges) and generating real time reports from various databases (e.g. Use of Force reporting).
• Ability to develop and maintain system documentation, including changes in LMS and IT systems functionality
• Experience collaborating with system administrators and engaging with external vendors.

Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.

What We Offer: We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.).

This position is based out of our Oakville Headquarters facility which is located at the QEW and North Service Road West.

Core Working Hours: 35 hours per week: Monday - Friday

Salary Range: $97,000 -$108,443 per annum (Effective July 1, 2026)

How to be Considered for This Exciting Opportunity:

Please apply online with a resume and a detailed letter outlining your experience and skills and how they relate to this role with the Service. This should be forwarded in confidence to our Staffing Advisor, Human Resource Services, quoting Competition 47-C-26A by June 22, 2026. All applications must be submitted to the Service’s on-line system to be considered for this vacancy.

**Various skill assessments may be administered as part of the selection criteria**

We do not use artificial intelligence (AI) tools to screen, assess, rank, or select candidates at any stage of our recruitment or hiring process. All applications and candidate evaluations are reviewed directly by our staffing team.

Internal applicants will be given first consideration for this position. The Service reserves the right to review and evaluate qualified internal candidates before considering external applicants. External candidates may be reviewed only if no suitable internal candidate is identified.

The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at civilianrecruiting@haltonpolice.ca.

We thank all applicants for their interest in joining our organization. Only those who are selected to advance through the recruitment process will be contacted by our team.