Talent.com
Tealbook
Remote Customer Success Manager (7-Month Parental Leave Contract)Tealbook • Montreal, Quebec
Remote Customer Success Manager (7-Month Parental Leave Contract)

Remote Customer Success Manager (7-Month Parental Leave Contract)

Tealbook • Montreal, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026.
Please note we are looking to fill this position in Canada (Remote) at this time.

Responsibilities

    • Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns
    • Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services
    • Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction
    • Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems
    • Educate clients and internal teams on industry insights and our unique differentiators in the marketplace
    • Craft compelling narratives to communicate value and foster engagement
    • Establish and monitor key performance metrics, providing regular updates to management
    • Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth
    • Collaborate cross-functionally to enhance the customer experience and foster long-term relationships
    • Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution
    • Enhance communication flow between clients and our organization for timely resolutions
    • Utilize analytics to drive informed decisions and enhance outcomes for customers

What Are We Looking For?

    • 1-3 years B2B Enterprise SaaS customer success experience required
    • Procurement and/or Source-To-Pay experience is an asset
    • Strong understanding of B2B customer needs, pain points, and purchasing behaviour
    • Excellent communication and interpersonal skills for building strong relationships
    • Strong analytical and problem-solving skills for quick issue resolution
    • Ability to develop customer success plans with measurable metrics and ROI alignment
    • Strategic thinker adaptable to changing scopes and customer sentiments
    • Passion for delivering proactive customer value and engagement
    • Experience in fast-paced, collaborative environments managing multiple projects
    • Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel
    • Demonstrated track record of customer advocacy and accountability
About UsTealBook provides an AI-powered supplier data platform designed for the scale and complexity of enterprise procurement. By structuring supplier information at the legal entity level and enriching it with data from verified business registries, TealBook helps organizations eliminate duplication, enhance visibility, and make more informed decisions across sourcing, compliance, and risk. Its platform supports leading procurement systems like SAP, Coupa, and Oracle ERP, helping teams get more from their existing tools through more reliable supplier data.
What We Bring to the Table🏡 Remote-first team across Canada and the U.S. - work from where you thrive (and have work authorization)💸 Competitive salary, equity (options), and benefits from day one (health, dental, vision, and more)🌴 Uncapped PTO, plus a paid winter break (we call it TealWeek) every December (*typically between Christmas - New Years)
Use of AI- Our expectations of you: At TealBook, we value smart use of tools - including AI. If you use AI to help craft your application, that’s totally fine. What matters most is that your application reflects you - your real experience, thinking, and voice. Be specific and honest. We expect live interviews to be completed by you and without live AI interview coaching. In skills assessments, we’ll tell you if AI tools are allowed, and we’ll care just as much about how you use them. Misrepresentation at any stage will remove you from consideration for current and future roles.- Our commitment to you: We use AI-driven tools within our applicant tracking system (ATS) to help screen and manage applications more efficiently. These tools help us focus on relevant skills and experience - but final decisions are always made by real people. We do not share or feed your application data into public large language models (LLMs).
AccommodationTealBook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, provided the applicant has met the position requirements. Applicants need to make their requirements known when contacted.
Create a job alert for this search

Remote Customer Success Manager (7-Month Parental Leave Contract) • Montreal, Quebec

Similar jobs

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMontreal (administrative region), QC, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderMontreal (administrative region), QC, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Strategic Customer Success Partner (Remote)

AmiliaMontreal, Montreal (administrative region), CA
Remote
Full-time

A dynamic SaaS company in Montreal is seeking a Customer Success Specialist.The role involves proactively managing client accounts, ensuring product adoption, and driving revenue growth through str... Show more

 • Promoted

Customer Success with iboss TAM

ibossMontreal (administrative region), QC, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMontreal (administrative region), QC, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Montreal (administrative region), QC, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Customer Success Manager

MotionMontreal (administrative region), QC, CA
Full-time

Motion is building the command center for creative strategists: an AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeMontreal (administrative region), QC, CA
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Customer Success Manager

JitterbitMontreal (administrative region), QC, CA
Full-time

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more

 • Promoted

Customer Success Manager

MareaMontreal (administrative region), QC, CA
Full-time

Marea is an AI-powered platform purpose-built for the dental industry, helping practices capture more revenue, reduce operational workload, and modernize patient communication.With products like an... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCMontreal (administrative region), QC, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more

 • Promoted

Customer Success Manager

Heylist Inc.Montreal
Full-time

We're looking for a proactive, relationship-driven Customer Success Manager to help our customers get the most out of our platform.You'll own a portfolio of accounts, drive adoption, unlock expansi... Show more

 • Promoted

Customer Success Account Manager

TulipMontreal (administrative region), QC, CA
Full-time

Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Show more

 • Promoted

Remote Director of Customer Success

CarriersEdgeMontreal (administrative region), QC, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasMontreal (administrative region), QC, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Montreal (administrative region), QC, CA
Remote
Full-time

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Montreal (administrative region), QC, CA
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentMontreal (administrative region), QC, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

Remote Customer Success Manager - Growth & Adoption

KarbonMontreal (administrative region), QC, CA
Remote
Full-time

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more

 • Promoted

Customer Success Manager - (Remote - US)

JobgetherMontreal (administrative region), QC, CA
Remote
Full-time

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more