Description
Responsibilities
Business Analysis
• Gather and document business requirements from Finance stakeholders
• Analyze current processes and identify continuous improvement opportunities
• Translate business requirements into functional specifications and enhancement requests
• Perform root cause analysis and propose solutions to improve application performance
• Participate in testing, validation, and user acceptance activities for change requests and project implementations
• Own change release to Production through the CAB process and schedule
Application Support
• Provide day-to-day support related to F&O applications
• Troubleshoot and resolve application, workflow, and interface issues, meeting and exceeding SLA expectations
• Coordinate with vendors and other IT teams for issue resolution and upgrades
• Support month-end and year-end financial processing activities
Reporting & Compliance
• Follow proper support process to log and track incidents, problems, and change requests
• Prepare operational KPI reports related to the application operational performance on monthly basis
• Assist with audit requests and compliance documentation
• Ensure proper controls and segregation of duties are maintained
User Support & Training
• Provide user training and support documentation
• Assist users with functional operations
• Create quick reference guides and knowledge base documentation
Required Qualifications
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Business System Analyst • Mississauga, ON
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