POSITION SUMMARY
Reporting to the Manager, Operations Support, the Business Support Manager establishes a close working relationship with managers and teams in assigned business area(s) and provides expert advice and support in managing and improving business area processes and systems. He/she/they determines business requirements, conducts feasibility and impact analyses of information management services and technology, and ensures processes, services and technology solutions are developed and delivered to meet business and service delivery requirements. The position provides research, analysis, data stewardship, reporting, and project management expertise in accomplishing objectives. The role is part of a team of Business Support Managers that support BC Housing’s core systems as well as other smaller systems and databases.
CANDIDATE PROFILE
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
Degree in accounting, economics, computing science, business administration, social science, or other relevant discipline.
Considerable experience in business analysis (requirements and solutions design), process modelling, business reporting design and development.
Considerable experience in reporting systems design, development, testing, implementation, and data management including analysis and modelling.
Considerable project management experience as a project manager of a defined project following the standard Project Life Cycle, and experience in process mapping and process re-engineering projects including data and reporting analysis.
Sound experience training adult learners in a workplace environment.
Or an equivalent combination of education, training, and experience acceptable to the Employer.
Enhanced Security Screening (Financial Inquiry) is required.
KNOWLEDGE, SKILLS AND ABILITIES:
Sound knowledge of the application of business systems and databases in an organization
Ability to learn and develop considerable knowledge and expertise in critical corporate business system applications and databases
Ability to learn and understand in-depth the commission’s structure and business operations
Ability to plan and manage small to medium size projects or portions of larger projects, provide direction to project team members, develop and implement system solutions, and work cooperatively in a team environment
Ability to manage and provide guidance on the provision of technical services for end users
Ability to take ownership of tasks and drive them through to completion
Ability to work under pressure in meeting deadlines and changing priorities
Ability to identify and promote opportunities to improve existing systems and procedures
Ability to understand technical terms and explain them in everyday jargon
Ability to foster strong working relationships with internal and external stakeholders to accomplish objectives.
Proficiency in MS Office applications including Word, Excel, and PowerPoint
Strong interpersonal and relationship management skills
Strong analytical, problem-solving and conceptual thinking skills
Strong planning, organization, time management and project leadership/management skills
Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.
Business Support Manager • BURNABY, BC
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