Location: Remote in Halifax
Compensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:
-Respond to inquiries from schools and educators promptly via email, phone and text.
-Manage and maintain the support inbox, ensuring all queries are handled efficiently.
-Monitor the Slack (internal communications) channel and escalate issues as needed.
-Identify trends in queries and recommend process improvements to enhance the school and educator journey.
-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.
-Contribute to building a support knowledge base to create more efficient support for the future.
-Document and escalate key issues for further action.
Our Ideal Candidate 🙋
-Has a passion for companies that have a positive social impact and the education sector
-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team
-You love to take pride in creating an exceptional experience for customers 🙌
-Having experience and/or strong knowledge of the education sector is a big plus
-Has strong written and verbal communication skills.
-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥
-Background in customer service or customer success
-Proven ability to manage multiple workflows and prioritize tasks effectively.
-Proficiency in Google Suite
-Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Remote Customer Support Representative • Dieppe, New Brunswick
A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more
Remote – Entry Level Customer Sales Representative.Job Openings 100% Remote – Entry Level Customer Sales Representative.About the job 100% Remote – Entry Level Customer Sales Representative.Remote ... Show more
Embark on your sales career with a fully remote entry-level position.Enjoy structured training and ongoing mentorship while working to develop skills in customer communication and service.In this r... Show more
Transform lives as a dynamic Sales Representative working from home.Drive meaningful conversations and offer tailored insurance solutions that truly serve your clients' needs while maximizing your ... Show more
Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
Kickstart your career as a Remote Customer Sales Representative! Develop your skills and connect with clients while working from home in a supportive environment.This entry-level role is ideal for ... Show more
Step into a rewarding role as a remote Sales Representative.Develop client relationships, fulfill customer needs, and present strategic insurance solutions tailored to success.This full-time positi... Show more
We are a well-capitalized software startup with a mission to simplify enterprise software transactions.We are looking for motivated salespeople to join us on our mission.We are looking for self-sta... Show more
About the job Sales Representative (Remote).About US: At Globe Life, we are dedicated to helping individuals and families protect what matters most.As a leader in the insurance industry, we offer a... Show more
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more
Elevate customer engagement as a dedicated Remote Sales Representative.Drive sales success, develop relationships, and advocate for client satisfaction within a dynamic environment.This position is... Show more
A market research company is hiring for an entry-level position that requires no prior experience.Responsibilities include data entry, online surveys, and various administrative tasks.Ideal candida... Show more
A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more
Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more
A cleaning services provider based in Canada is seeking a Sales Representative for a remote full-time position.The ideal candidate should have over 2 years of experience in sales and be fluent in E... Show more
Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more
Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more
Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Show more
Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more
