At BrightOrder, we power the fleets that keep the world moving.
Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale, retention and customer growth are mission-critical.
This role is not about maintaining accounts.
It’s about protecting revenue, strengthening relationships, and turning risk into opportunity.
We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter.
You will own renewals, handle cancellation calls, proactively reach out to at-risk customers, and ensure we deliver measurable value.
If you’re someone who stays calm under pressure, doesn’t avoid difficult conversations, and sees churn as a challenge to solve, this role is for you.
Retention Impact – You consistently hit renewal and retention targets
Outreach Discipline – You maintain high proactive call velocity
Save Performance – You recover cancellation requests and rebuild trust
Customer Confidence – Customers feel heard and supported
Operational Excellence – Your processes are clean and measurable
We value ownership, accountability, and clarity.
We don’t avoid hard conversations.
We solve them.
We move fast, stay organized, and support each other.
If you’re reading this and thinking, “I want responsibility and impact,” keep going.
100% Remote – Work from anywhere in Canada
Competitive salary: $65,000–$85,000 CAD
Compensation tied to renewal KPIs
Growth culture – Mentorship and internal mobility
Access to cutting-edge AI tools
Comprehensive company paid health and dental benefits
Paid vacation & personal days
If this sounds like you, don’t just apply and show us why.
Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and tough conversations.
At BrightOrder, we don’t hire passengers.
We hire builders who protect revenue and raise the bar.
Remote Customer Success - Retention & Expansion (Remote) • Halifax, NS, Canada
Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more
Become a pivotal force in client success at BDO as the Strategic Client Success Manager Lead.Focus on governance and delivery excellence for Microsoft Business Applications engagements.This role is... Show more
Global Revenue CCaaS Senior Product Manager – responsible for driving contact center transformation through innovation, stakeholder collaboration, and customer‑centric product delivery across the w... Show more
Join BDO as a skilled Customer Success Manager overseeing Dynamics 365 Managed Services.Cultivate client relationships and enhance service delivery through strategic vision.This role is crucial in ... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
OverviewAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Trust is foundati... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Role OverviewGlobal Revenue CCaaS Senior Product Manager – responsible for driving contact center transformation through innovation, stakeholder collaboration, and customer‐centric product delivery... Show more
We’re looking for entrepreneurial, empathetic Registered Dietitians (RDs) and Certified Nutrition Specialists (CNSs) licensed in any state to help us bring medical nutrition therapy (MNT) to all.Th... Show more
A leading advisory firm in Dartmouth, NS is seeking an Assurance and Advisory Manager to lead audit engagements and mentor team members.The ideal candidate will have over 4 years of experience in a... Show more
Position: Business Development Manager (Remote, Travel Required).Competitive benefits, paid volunteer days, matching for charity of choice, RRSP matching program, and educational allowances.Do you ... Show more
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
