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Paragon Testing Customer Service RolePrometric • Winnipeg, Canada
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Paragon Testing Customer Service Role

Paragon Testing Customer Service Role

Prometric • Winnipeg, Canada
30+ days ago
Job type
  • Full-time
Job description
Elevate your career with Paragon Testing Enterprises as a Full-Time Customer Service Representative in Toronto. Provide dedicated support to clients and test takers through email, phone, and online chat.

In this role, you will assist prospective test takers and collaborate with various stakeholders under the supervision of the Customer Service Supervisor. Your ability to address inquiries, process requests, and promote our tests will be key in delivering outstanding customer service and identifying improvements in our procedures.

Key Responsibilities: • Manage customer inquiries through multiple communication methods • Handle registrations, cancellations, and transfers promptly • Promote Paragon's services to test-takers and stakeholders • Improve delivery processes for instructional materials • Maintain records of customer requests and feedback

Requirements: • At least one year of experience in customer service • Awareness of language sensitivities for test takers • Familiarity with business and office procedures • Competence in Microsoft Office applications • Strong organizational and interpersonal skills

Make a difference in customer service and join Paragon Testing Enterprises in Toronto today. #J-18808-Ljbffr
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Paragon Testing Customer Service Role • Winnipeg, Canada

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