Customer Service Representative (Clerk 3, Collection Services)

Competition # : 48856

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 22-Jun-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

About Our Opportunity

Reporting to the Manager, Office and Tax Admin, Collection Services, you are responsible for a variety of accounting functions, as well as functions including the preparation of correspondence for bankruptcy and legal documentation, data entry and correspondence related to new accounts. In addition, you process Electronic Funds Transfer files, enter data on Personal Property Registry, and distribute monthly reports to client departments. Furthermore, you perform administrative duties and support the NS sales tax procedures including phone and mail follow up. You also respond to complex enquiries on matters relating to Vehicle Tax, and the Canadian Red Book Value. In addition, you liaise with other Government departments and outside agencies such as Financial Institutions, Client Departments, Car Dealers, and Solicitors.

Qualifications and Experience

To be successful in this position, you hold four (4) years of experience where you have developed accounting/bookkeeping and computer skills. An equivalent combination of training and experience may be acceptable. You are proficient in Microsoft Word applications and possess strong data entry skills. You are a team player and perform well in a continuously evolving work environment. Strong communication skills are also viewed as critical. You must have strong judgment and be able to work in an automated high-volume environment.

Experience in SAP, AMANDA, RMV and Outlook as well as familiarity with the Revenue Act and the Registry of Motor Vehicles would be considered assets.

We will assess the above qualifications and competencies using one or more of the following tools: oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a term full-time position based in Halifax, Nova Scotia with a projected end date of approximately July 16, 2027.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• A dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: CL 18

Salary Range: $1,848.39 - $2,068.11 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.