Service Supervisor

SMS is looking for a Service Supervisor to lead the safe, efficient, and economical delivery of shop and field service operations at our Tumbler Ridge branch. Reporting to the Service Manager, this role provides frontline leadership to a team of tradespeople supporting heavy equipment maintenance, repair, and rebuild activities, with a strong focus on safety, quality, and customer service.

Work Location: Tumbler Ridge, BC
Salary: $110,000 to $120,000 per annum plus eligibility for overtime.
Work Arrangement: Fixed on site – working from the branch or customer site each day.
Schedule: 14x14 rotation, accommodation available.

What You’ll Do:

• Supervise and coordinate shop and field service operations to ensure operational, safety, and quality requirements are met.
• Lead, schedule, and allocate work for tradespeople to optimize workforce utilization and service delivery.
• Oversee maintenance, repair, and rebuild activities for heavy equipment supporting mining operations.
• Conduct in‑process inspections and evaluate completed work to ensure a high‑quality finished product.
• Provide coaching and technical guidance to employees when repair challenges are encountered.
• Take corrective action when work standards or performance expectations are not met, including performance management and discipline as required.
• Ensure all work is performed in compliance with company policies, OH&S legislation, and safe work procedures.
• Lead toolbox talks and participate in safety meetings to promote a strong safety culture.
• Coordinate work with parts and warranty teams, including preparation of warranty repair orders.
• Maintain accurate service work orders and ensure timely completion and close‑out.
• Deliver excellent customer service by resolving service issues and supporting customer relationships.
• Act as a back‑up to the Service Manager as required and contribute to overall branch operations.

What You Bring:
The successful candidate brings journey‑level trade certification with demonstrated leadership experience in an industrial or mining environment, along with a strong technical background in heavy equipment maintenance and repair.
Other requirements include:

• Supervisory experience leading teams of tradespeople.
• Strong working knowledge of OH&S legislation and safe work practices.
• Experience coordinating shop and field service operations, schedules, and resources.
• Komatsu equipment experience is preferred; comparable OEM experience will be considered.
• Strong communication, organization, and problem‑solving skills.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre‑Employment
This position is safety sensitive. Candidates may be required to complete:

• Drug & Alcohol testing
• Medical assessment
• Driver’s abstract
• Additional pre‑employment checks as required

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world‑class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.