Commissions Senior Analyst

This opportunity is to play a critical support and problem-solving role within the team by serving as a key point of contact for inquiries from Account Executives Directors AVPs and DCC partners. The role involves managing and responding to requests through WITs Salesforce and the GB Mailbox while also tackling complex issues analyzing data and contributing to process improvements. It offers exposure to cross-functional collaboration and decision-making processes within the business.

This role contributes to the mission by ensuring timely accurate and high-quality support for internal stakeholders enabling smoother operations and stronger client service delivery. By resolving complex issues providing clear insights through data analysis and recommending improvements the role helps drive efficiency consistency and continuous enhancement of business processes. Ultimately it supports better decision-making and strengthens overall organizational performance.

They will gain valuable experience in problem-solving stakeholder communication and data-driven decision-making. The role provides exposure to senior leaders and cross-functional teams helping build business acumen and confidence in handling complex scenarios. Additionally they will develop analytical and process improvement skills positioning them for future growth and advancement within the organization.

Position Responsibilities:

• Answering inquiries in WITs Salesforce and GB Mailbox They will come from AEs Directors AVPs and DCC

• Assisting the team with their questions

• Researches and resolves complex issues

• Analyze data communicate findings to management and offer recommendations

• Contributes to the continuous improvement of business process

Required Qualifications:

• Previous experience in insurance or financial services industries

• Analytical mindset.

• Possess a global perspective on the business and impacts to other business units.

Preferred Qualifications:

• Excel Knowledge an asset

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Waterloo Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$51975.00 CAD - $86625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1