Account Specialist

Résumé du poste : Le spécialiste de comptes est responsable du maintien dun haut niveau de satisfaction client et de la fidélisation à long terme des clients dAxalta au sein dun marché donné. En tant que membre de léquipe des ventes régionales le spécialiste de comptes collaborera avec les clients du secteur des revêtements afin de favoriser leur succès à long terme en veillant à ce que tous les éléments de lentente commerciale soient respectés. Il sagit dun poste à distance basé à domicile.

Le spécialiste de comptes travaille avec un grand sens de lurgence et fait preuve dinitiative dengagement et de responsabilité envers les objectifs régionaux et ceux dAxalta.

Lieu de travail : Il sagit dun rôle basé à distance au Québec couvrant la grande région de Montréal et nécessitera jusquà 75% de déplacements afin de permettre des visites sur les sites des clients. Ce poste nest pas admissible à une relocalisation.

Rémunération prévue : Nous tenons compte des qualifications des compétences et de lexpérience de chaque personne afin de déterminer le salaire final. Ce poste donne droit à des avantages sociaux tels que lassurance maladie et les congés payés. La fourchette salariale prévue pour ce poste est de 70 000 à 80 000 $ CAD par année. Loffre réelle sera déterminée à la seule discrétion de lentreprise selon des considérations daffaires pertinentes y compris les qualifications du candidat retenu ses années dexpérience ses compétences et sa situation géographique.

Responsabilités principales :

• Agir comme principal point de contact pour les clients désignés et établir des relations solides et collaboratives.
• Comprendre les éléments clés de lentente commerciale avec chaque client.
• Élaborer et mettre en œuvre des plans de comptes répondant aux besoins des clients en matière de produits de couleurs et de services.
• Comprendre et communiquer avec précision les valeurs et les avantages des produits couleurs et services dAxalta.
• Comprendre et mobiliser les ressources appropriées pour répondre aux besoins uniques de chaque client.
• Maintenir une approche de communication organisée avec un calendrier régulier dappels clients et documenter clairement les interactions dans SalesForce (SFDC).
• Assurer le suivi des problèmes en temps opportun et identifier ainsi que recommander des améliorations de processus afin déliminer les obstacles rencontrés par le client.
• Prioriser efficacement les tâches et contribuer aux résultats attendus de léquipe régionale en matière de revenus de rentabilité de fidélisation de la clientèle et de gestion des distributeurs avec un grand sens de lurgence.
• Fournir du soutien concernant les procédures opérationnelles normalisées (SOP) et veiller à ce que le client soit informé des formations et du soutien offerts par les cours de formation Axalta et les groupes locaux de performance.
• Diriger les efforts de conversion de peinture et solliciter les ressources de distribution afin de soutenir le client.
• Maintenir des informations et des données de contact exactes dans SalesForce (SFDC).
• Utiliser les ressources technologiques appropriées (SharePoint Salesforce MS Office etc.) afin daméliorer la productivité individuelle et la communication avec les collègues et les clients.

Exigences du poste : Le candidat idéal est un professionnel expérimenté de la vente possédant une expérience dans le domaine de la finition automobile ainsi quun solide historique de soutien à la clientèle.

• Diplôme universitaire et/ou au moins 3 à 5 ans dexpérience dans lindustrie de la finition automobile.
• Excellentes compétences en communication en français langlais constitue un atout.
• Excellente connaissance de lenvironnement des affaires lié à la réparation de collision au transport commercial et au secteur industriel ainsi que des principes fondamentaux de la distribution.
• Connaissance pratique des principales gammes de produits dAxalta et des bases de gestion dun atelier de réparation.
• Capacité à identifier les besoins des clients et à réagir rapidement afin de résoudre efficacement les problèmes grâce à une approche collaborative.
• Discipline personnelle et capacité à travailler efficacement dans des conditions autonomes et peu structurées.
• Présentation professionnelle à tous les niveaux de lorganisation et considération de limpact des actions sur les clients.
• Esprit déquipe marqué et recherche active doccasions de soutenir les activités du territoire et de répondre aux besoins des clients.
• Excellentes compétences en communication écrite et orale.
• Bonnes compétences informatiques avec maîtrise de MS Office (Word Excel PowerPoint).
• Disponibilité et capacité à voyager jusquà 50 % du temps.

JOB TITLE: Account Specialist

OUR COMPANY: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers products whether they are battling heat light corrosion abrasion moisture or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Job Summary: The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axaltas customers within a market. As a member of the Regional Sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote home office-based role.

The Account Specialist works with a high sense of urgency and demonstratesownership commitment and accountability to Regional and Axalta goals.

Work Location: This fully remote role requires a local presence in Quebec Canada to allow for onsite visits to customer sites and is not eligible for relocation.

Expected Compensation:

We consider an individuals qualifications skillset and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The expected compensation range for this position is $70000 - $80000CAD annually. The actual offer will be at the companys sole discretion and determined by relevant business considerations including the final candidates qualifications years of experience skillset and geographic location.

Key Responsibilities:

• Acts as primary point of contact for identified customers and builds strong collaborative relationships.
• Understands key elements of the business agreement with each customer.
• Develops and executes account plans capturing the product color and services needs of the customer.
• Understands and accurately communicates the values and benefits of Axalta product color and services.
• Understands and engages the appropriate resources to meet the unique needs of each customer.
• Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC).
• Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Effectively prioritizes tasks and contributes to regional teams expected results for revenue profitability customer retention and distributor management with a high sense of urgency.
• Provides support on standard operating procedures (SOPs) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups.
• Leads paint conversion efforts and solicits distribution resources to support the customer.
• Maintains accurate account information and contact data in SalesForce (SFDC).
• Utilizes appropriate technological resources (SharePoint Salesforce MSOffice etc.) to further individual productivity and enhance communication with co-workers and customers.

Job Requirements:The ideal candidate would be an experienced sales professional with Automotive Refinish background and a strong track of successful customer support.

• Bachelors degree and/or at least 3-5 years of Automotive Refinish industry experience.
• Strong knowledge of the collision repair commercial transportation and industrial business environment as well as distribution fundamentals.
• Working knowledge Axaltas core product lines and repair shop business fundamentals.
• Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach.
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions.
• Presents oneself in professional manner throughout all levels of the organizationand considers how actions will affect customers.
• Strong team player and actively seeks opportunities to support territory activities and meet customer needs.
• Demonstrates effective written and oral communication skills.
• Competent computer skills proficient with MS Office (Word Excel PowerPoint).
• Must be willing and able to travel up to 50% of the time.

This is an active opening for which we are recruiting to fillimmediately.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings which serve four end markets including Refinish Industrial Light Vehicle and Commercial Vehicle across North America EMEA Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal in addition to 10 other sustainability initiatives and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers products whether they are battling heat light corrosion abrasion moisture or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings which serve four end markets including Refinish Industrial Light Vehicle and Commercial Vehicle across North America EMEA Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal in addition to 10 other sustainability initiatives and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools including artificial intelligence (AI) to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications identify job-related qualifications and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe youve encountered a fraudulent job posting claiming to represent our company please include a link or screenshot and report it to

4 - Sales Workers (EEO-1 Job Categories-United States of America)

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 70000 - 80000