Manager, Software Development - EVV & Escalation Engineering

About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

You'll be accountable for team health, technical direction, and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

People & Coaching

• Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR.
• Participate in the recruiting process to grow the team.
• Provide clear expectations, regular feedback, and career development aligned with our engineering career framework.
• Cultivate a team culture grounded in ownership, growth, and mutual trust.

Performance & Delivery

• Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).
• Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed.
• Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips.
• Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues.
• Partner with our reliability and customer teams to triage, resolve, and prevent incidents.
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.
• Encourage thoughtful experimentation that supports the team’s effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline.
• Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process.
• Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).
• Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data).
• Represent the team in planning forums, status reviews, and customer‑facing discussions when needed.

Technical & Operations

• Work with senior engineers to define and evolve the architecture for:
• Event‑driven system migration.
• Visit Verification performance (query patterns, background jobs, pagination, caching).
• IVR call flows and their integration with the rest of the platform.
• Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals.
• Champion end‑to‑end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators.
• Sponsor “safety net” work (e.g., reports and tools that detect missing or duplicated visits before they impact billing).
• Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 5+ years of hands‑on experience in a SaaS environment, leading backend or full‑stack teams.
• Proven track record delivering complex projects with multiple stakeholders and dependencies.
• Hands‑on background as a software engineer; comfortable discussing designs, code, and trade‑offs in systems built with technologies like Python, SQL, and AWS/Kubernetes (or similar stacks).
• Experience improving reliability: incident response, post‑incident review, and building the guardrails and tooling that reduce incidents over time.
• Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.
• Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders.
• High ownership, empathy, and resilience: comfortable working in a domain with legacy systems, regulatory constraints, and partial migrations.
• Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset.
• Experience with feature flagging, modern observability tools, and CI/CD practices is an asset.
• Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset.
• Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset.
• Bilingual in French and English.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote‑from‑within philosophy.

Balance That Works for You

We value flexibility and well‑being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well‑funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top‑up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee‑led events, summits, and social activities, both in‑person and virtual, create meaningful connections across our global teams.

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in‑office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision‑making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com.

#J-18808-Ljbffr