Order Entry Clerk

Overlanders Manufacturing is seeking a detail-oriented Order Entry Clerk to join our team. The Order Entry Clerk ensures accurate and efficient order processing while serving as the first point of contact for customers and visitors. This role involves entering and reviewing customer orders, coordinating with internal teams, and maintaining clear communication throughout the order lifecycle. In addition, the role supports front-office operations, including handling calls, managing correspondence, and assisting visitors.

Duties and Responsibilities:

• Order Entry: Accurately and efficiently enter customer orders into the company's database or order management system, ensuring that all necessary details, such as product codes, quantities, and specifications, are recorded correctly.
• Order Review: Thoroughly review customer orders to ensure completeness and accuracy. Verify that the requested products, dimensions, materials, finishes, and other specifications align with the company's capabilities and standards.
• Order Modifications: Process order changes or modifications requested by customers or internal stakeholders. Update order information accordingly, ensuring all parties are informed of any adjustments made to the original order.
• Documentation Management: Maintain organized and up-to-date records of all orders, including order confirmations, purchase orders, change requests, and any related documentation. Ensure the accuracy and completeness of order files for future reference.
• Continuous Improvement: Identify opportunities for process improvement within the order entry and fulfillment process. Suggest and implement enhancements to streamline workflows, increase efficiency, and improve overall customer experience. Identify opportunities for process improvement within the work order creation and execution process. Provide suggestions and insights to enhance efficiency, reduce errors, and improve overall productivity.
• Data Entry Accuracy: Maintain a high level of data entry accuracy when inputting order details, customer information, and other relevant data into the system. Perform regular data quality checks to ensure data integrity.
• Sales Support: Collaborate with the sales team to assist with order-related inquiries, provide order updates, and address customer requests for information or support. Liaise between sales representatives and production/fulfillment departments as needed.
• Handle incoming calls efficiently, providing assistance, answering inquiries, and directing calls to the appropriate department.
• Welcome and support visitors, customers, and staff with professionalism and courtesy, ensuring a positive experience.

Qualifications:

• High School Diploma required.
• Previous experience in order entry, administrative, customer service, or manufacturing environments is an asset.
• Strong attention to detail and data entry accuracy.
• Familiarity with ERP/order management systems is preferred.
• Basic understanding of manufacturing processes (sheet metal, fabrication, etc.) is an asset.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong communication, organization, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

Employment Details.
Location: Abbotsford, BC.
Shift: Day Shift - Monday to Friday, 8:00am to 4:30pm.
Wage: $18 - $24 per hour (Dependent on experience).

Why Work for Us?:

• Safety First: The health and safety of our employees is our top priority. We integrate workplace safety into all our daily operations, ensuring the safest possible working conditions.
• Fair and Equitable Pay: We believe in fair and equitable pay for all our employees, ensuring that everyone is compensated fairly for their contributions.
• Financial Perks and Support Benefits: We offer comprehensive medical, dental, extended health, and disability benefits, along with life insurance, an Employee Assistance Program, company-matched RRSP, bonus plans, and an Employee Share Purchase Plan.
• On-the-Job Training: Whether you have experience or are new to the manufacturing industry, we provide on-the-job training to enhance your skills and help you grow within the company.
• Inclusive Work Environment: We value diversity and strive to create a team-based, inclusive culture where every opinion is valued. We believe in challenging work, rewarding opportunities, and building a future for everyone.
• Belonging and Psychological Safety: We strive to create a culture of belonging and psychological safety, where every team member feels valued and supported.
• Community and Trust: We foster a sense of community and trust within our team, encouraging collaboration and mutual respect.
• Innovative Technology: Utilizing advanced 3D design software and a robust array of specialized metal fabrication equipment, we bring your vision to reality with precision and efficiency.
• Pride in Work: We take pride in our work and are committed to quality manufacturing excellence.
• Quality Assurance: Our commitment to quality assurance best practices and continuous improvement ensures that our products and processes are always evolving. We are ISO 9001 certified, reflecting our dedication to excellence.
• Our Facilities: Our large, clean, indoor manufacturing facilities are equipped with state-of-the-art machinery and tools to facilitate 3D designs, a complete range of metal fabrication processes and powder coat finishing. We offer free onsite parking, lockers, and a lunchroom stocked with free coffee and tea.

We thank all applicants for their interest, but only those selected for interview will be contacted.

About Overlanders Manufacturing L.P.:

Our Story: Founded in 1978 in Abbotsford, BC, Overlanders Manufacturing began fabricating light-duty truck parts. Through a strong commitment to quality and craftsmanship, it evolved into a precision sheet metal manufacturer serving customers across Western Canada and the United States. In 2006, Overlanders joined Exchange Income Corporation, enabling long-term investment and sustainable growth. In 2025, the company expanded further by joining forces with Hansen Industries, significantly strengthening fabrication, machining, and stamping capabilities. Together we operate as a leading metal manufacturing group rooted in British Columbia and built for the future. About us: Overlanders Manufacturing LP – A Leader in Precision Metal Fabrication. Overlanders Manufacturing LP, a proud subsidiary of Exchange Income Corporation (EIC), has evolved into a leading-edge manufacturer of precision sheet metal and tubular products. We serve commercial and industrial corporations across the greater Vancouver region, western Canada, and the United States, specializing in precision fabrication of metal parts and components.