Team Lead Pharmacy Operations,Specialty Health

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Job Summary:
The Team Lead Pharmacy Operations will work closely with the Supervisor to provide guidance and instruction to the team by delegating work overseeing progress toward daily operation goals and coaching team members as needed. The Supervisor Pharmacy is a successor role for the Team Lead Pharmacy Operations role and can also serve as a backup for other Lead Positions.

Section A Specific Responsibilities:
Leads communicates coordinates and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect integrity operational efficiency and patient-focused service
Responsible for the operational activities of a variety of functional area as assigned
Provide metric based updates to Supervisor at frequent and regularly scheduled intervals to ensure operational success
Supports the Supervisor with the development and execution of policies and practices; acts in accordance with Pharmacy policies and seeks assistance with unusual situations and/or staff
nonadherence
Review and analyze reports and confers with Manager/Supervisor to obtain data required for planning activities status of work in progress and problems encountered
Supports the Supervisor and Quality Assurance team to identify investigate evaluate and follow-up on all risk incidents and quality issue concerns as related to the case management team
Required to be a point of escalation for both PSP and provider solutions workflows as needed
Provides regular feedback to the Supervisor regarding quality operational technical and/or process issues involving program team or individual
Allocation of related resources as needed to ensure effective and efficient delivery of departmental service levels

Identifies collective or individual staff non-adherence to scheduling policies attendance issues or trends and/or other Workforce Management issues to the Supervisor on a regular basis
Collaborates with the Supervisor Pharmacy Operations to analyze Workforce Management attendance statistics and activity metrics on a regular basis
Understanding of technology and communications infrastructure software applications other databases and resources and call processes used to provide services to patients
Assists in troubleshooting basic technical issues; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues
Shift work required at least 1 closing shift per week which may extend past (8 - 9pm based on location)
Weekends as required including but not limited to inventory

Section B Key Requirements:
Knowledge
Proficiency in Windows environment and MS Office.
Applicants must have at least a grade 12 High School Diploma or equivalent
Knowledge of Kroll Pharmacy Software is an asset

Skills & Abilities
Exceptional organizational and multitasking abilities.
Effective communication skills written and verbal
Team player with effective problem solving
Quick learner in fast-paced environments.
Problem-solving and team player.
Self-starting and independent work style.

Experiences
3 years of retail pharmacy experience
Experience in specialty pharmacy preferred but not required
Section C Supervision and Communication:
Communication: PSP Programs Pharmacy Patients Finance and Third party Insurance providers

Section D What you gain in the role:
Knowledge: Gain increased leadership and management skills to effectively oversee and develop teams analyze data to drive operational improvements and manage key performance metric
Skills and Abilities: Team Management multitasking organization decision making problem solving and trouble shooting ability to work under pressure and meet tight deadlines interpersonal skills
Experiences: Working with various cross functional teams both internal and external

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$63000 - $84000

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 63000 - 84000