Service Associate, Commercial Insurance

Service Associate, Commercial Insurance

Jul 3, 2026 Location:

Victoria, British Columbia, CA Nanaimo, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

SERVICE ASSOCIATE, COMMERCIAL INSURANCE

Acera is looking for an ambitious, highly organized and experienced Corporate Account Administrator to join our team. This role is best suited for someone who thrives in a high volume, fast paced environment. The successful candidate will provide administrative support to the commercial team. To succeed, you will require strong attention to detail, the ability to manage multiple tasks at once, with a client focused mind and strong, efficient administrative support skills.

Location and Status:

Location: Nanaimo or Victoria, BC

Status: Permanent full-time employment (35 hours per week)

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $55,000 - $75,000 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

Main Responsibilities:

• Process statements of values and certificates of insurance;
• Process new business, renewals and endorsements;
• Use our Broker Management System and follow workflows;
• Review policy declarations and wordings and associated documents for accuracy, completeness; note and correct any errors;
• Assist in the management of renewal lists as necessary;
• Assist in the management of the Director/Manager’s EPIC Homepage;
• Work with the team to ensure service levels and client expectations are met/exceeded;
• Prepare proposals and submissions;
• Manage Account Receivables;
• All other duties as directed by management.

Qualifications:

• General insurance level 2 license required, or working towards;
• 3-year commercial insurance experience considered an asset;
• CAIB and/or CIP Designation, or on an education plan;
• A diploma/degree in business or other equivalent education is considered an asset;
• Ability to thrive in a fast paced, challenging work environment;
• The love and aptitude for administration work;
• Proficiency with technology including Microsoft Office;
• Knowledge and experience working in EPIC is considered an asset;
• Strong attention to detail;
• Strong time-management skills;
• Efficient and always looking to improve processes and procedures;
• Critical thinker with excellent problem-solving skills;
• Excellent customer service skills;
• Reliable, responsive, career focused;
• Self-motivated with strong initiative;
• Strong organizational skills.

Values & Competencies:

• High degree of professionalism and integrity;
• Business acumen;
• Exceptional interpersonal skills;
• Good judgement and decision-making skills;
• Ability to work independently and collaboratively with an established team;
• Excellent written and verbal communication skills;
• Flexible and adaptable with proven problem-solving skills;
• Displays curiosity;
• Demonstrates initiative, self-management and a desire to learn and grow.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.