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J M Group Inc
Application/Production Support Engineer (Salesforce)J M Group Inc • Mississauga, ON, Canada
Application/Production Support Engineer (Salesforce)

Application/Production Support Engineer (Salesforce)

J M Group Inc • Mississauga, ON, Canada
3 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

JOB DESCRIPTION:

Role Overview

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

  • Provide L2/L3 production support for front office users across global platforms
  • Manage incident, problem, and change (ITIL) processes
  • Coordinate releases, bug fixes, and enhancements with internal teams and vendors
  • Improve system reliability through monitoring and automation (DevOps/CI-CD)
  • Perform capacity planning and disaster recovery coordination
  • Maintain documentation, runbooks, and knowledge sharing
  • Partner with business, technology, and compliance teams
  • Participate in on-call / weekend release rotation

Experience Required

  • 7 to 12 years of experience in Application/Production Support
  • Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused)

Primary Skills (Must Have)

  • Production Support (L2/L3) in enterprise applications
  • Scripting / Automation: Python (or similar)
  • Systems & Databases: Linux/Windows + SQL
  • ITIL Processes: Incident, Problem, Change Management
  • Monitoring & Stability mindset (proactive support, root cause analysis)
  • Knowledge of Salesforce / Capital Markets platforms

Secondary Skills (Good to Have)

  • Monitoring Tools: Geneos, AppDynamics, Dynatrace
  • Scheduling Tools: Control-M / Autosys
  • DevOps / CI-CD: Jenkins, GitHub, Ansible
  • Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes

Profile Summary

  • Strong analytical, communication, and stakeholder management skills
  • Ability to operate in a fast-paced, high-pressure trading environment
  • Proactive, detail-oriented, and automation-focused mindset

Education

  • Bachelor's degree in Computer Science or equivalent
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Application/Production Support Engineer (Salesforce) • Mississauga, ON, Canada

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