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Zoom AdminHays • Ottawa
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Zoom Admin

Zoom Admin

Hays • Ottawa
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Your NewpanyOur client is a well-established national organization supporting a large and diverse professional membership base across Canada. With a strong focus on collaboration,munication, and service excellence, they are investing in modernizing their IT ecosystem—particularly their unifiedmunications platforms—to enhance internal operations and member engagement.Your New RoleAs an
IT Support Specialist / Zoom Administrator, you will play a key role in both
end-user support
and
platform administration, with a strong emphasis on managing and evolving the organization’s
Zoom unifiedmunications environment.You will act as the
subject matter expert (SME)
for Zoom and related collaboration tools, leading configuration, integration, and ongoing platform optimization. In parallel, you will provide
front-line and escalated IT support
to internal staff and stakeholders, ensuring a seamless user experience across hardware, software, networks, and systems.Key responsibilities include:

  • Acting as the
    primary escalation point for Zoom and unifiedmunications platforms (Zoom / Teams)
  • Leading the
    configuration, integration, testing, and ongoing administration
    of Zoom (including expansion into new modules and features)
  • Providing
    day-to-day Helpdesk support
    across hardware, software, network connectivity, and user access issues
  • Managing
    user provisioning, permissions, and security access (including Entra ID / SSO environments)
  • Supporting
    desktop hardware, software deployment, asset management, and inventory tracking
  • Delivering
    end-user training and guidance
    on collaboration tools and technology usage
  • Partnering with
    vendors and internal teams
    to troubleshoot issues and support projects
  • Supporting
    technical setup and troubleshooting for meetings/events
  • Contributing to
    continuous improvement initiatives, identifying risks and rmending enhancements
  • Ensuring
    security best practices
    are maintained across systems and platforms

What You’ll Need to Succeed

  • Minimum 2+ years hands-on Zoom administration experience
    Configuration, integration, testing, and troubleshooting across the Zoom platform
  • 3–5 years overall IT support / IT operations experience
  • Experience supporting
    desktop environments, networking, and user access issues
  • Strong understanding of
    unifiedmunications platforms (Zoom strongly preferred)
  • Experience with:
  • Active Directory / Microsoft Entra ID
  • Cloud productivity suites (Microsoft 365 and/or Google Workspace)
  • User provisioning, permissions, and security controls
  • Proven ability to
    troubleshoot hardware/software issues and support end users
  • Strongmunication skills with experience supporting users of varying technical ability
  • System administrator-level knowledge of Zoom (highly preferred)
  • Experience with
    Zoom Rooms, Webinars, or advanced Zoom modules
  • ITIL knowledge
    or experience working in structured IT operations environments
  • Experience with
    ServiceNow, Freshservice, or similar ticketing tools
  • Familiarity with
    mobile device management (MDM)
    solutions

What You’ll Get in Return

  • Opportunity to
    own and evolve a critical collaboration platform
    across the organization
  • Exposure to
    enterprise-grade IT operations, systems, and projects
  • A collaborative team environment with strong support for
    professional development
  • Stable, full-time permanent opportunity with long-term growth potential
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Zoom Admin • Ottawa

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