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Nexans
Customer Service RepresentativeNexans • Montreal, Quebec, Canada
Customer Service Representative

Customer Service Representative

Nexans • Montreal, Quebec, Canada
30+ days ago
Job type
  • Full-time
Job description
  • Faire partie dune équipe multidisciplinaire pour donner un service à tous les clients incluant entrées de commandes et suivi avec client planifier les expéditions de tige et de fil. Les activités secondaires incluent remplir le T-account pour la gestion de risques et certaines taches de fermeture du mois.
  • Developper les relations clients.
  • Répondre aux besoins des clients et veiller à ce que ces besoins soient correctement communiqués et suivis.
  • Effectuer des achats sur les marchés boursiers (CMX LME) pour nos clients
  • Saisir les commandes à mesure quelles sont reçues en veillant à lexactitude du prix de la quantité et des autres exigences du client
  • Suivre les commandes des clients afin de les tenir informés de létat de la commande et des informations relatives à lexpédition.
  • Coordonner avec lexpédition pour assurer la satisfaction du client et la livraison dans les délais.
  • Informer de manière proactive les clients des commandes en retard ou potentiellement en retard.
  • Faire la mise à jour hebdomadaire de larrivée du cuivre afin daméliorer le processus de production.
  • Générer des rapports pour la fin de mois
  • Coordination de lexpédition lors de remplacement ou surplus

Autres tâches assignées

  • DEC ou combinaison détudes et dexpérience pertinente
  • 5 ans dexpérience en milieu industriel ou distribution
  • Bilingue (Anglais/Français)
  • Connaissance de SAP
  • Fortes compétences en informatique et maîtrise des applications MS Office (Word Excel PowerPoint)
  • Excellentes compétences en matière de communication de relations interpersonnelles et dorganisation
  • Aptitude mathématique/souci du détail/rigueur/analyses
  • Compétences avérées en matière de résolution de problèmes et de négociationOrientation client réactivité sens du service persuasion et flexibilité

Required Experience:

Unclear Seniority


Employment Type : Full Time
Experience: years
Vacancy: 1
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Customer Service Representative • Montreal, Quebec, Canada

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