Bilingual Patient Care Specialist - Caseworker

Are you looking for the chance to:
- work 100% from home from anywhere in Canada while utilizing your organizational, collaboration, teamwork and service skills?
- join a leader in the pharmaceutical industry?
- support patients to ensure they can get the specialty medications they require to live a better life?

Then we have an opportunity for you!

We are recruiting Patient Support Specialists or Caseworkers (temporary opportunities with potential for permanent employment) for a leading, national pharmacy organization based in the Greater Toronto Area. The Caseworkers work as part of a team supporting patients with the completion of paperwork to ensure they can get access to the medications they require. Caseworkers may also support other duties like patient program enrollment or other related duties. In this role, you will have to work to resolve problems quickly, engage in conversation with patients with a can-do attitude and with empathy, and always ensure that patients come first. You will complete administrative duties with efficiency and accuracy and will manage various priorities in an organized manner. This role is a perfect fit for someone with excellent communication skills who loves to work as part of a team and is computer-savvy.

This is a fully remote position. If you have been waiting for an opportunity to join an internationally renowned company with a commitment to patient care, look no further - your chance has arrived! We are looking for a service-focused individual who is available to start as soon as possible. We are hiring for multiple opportunities that are open due to growth, so apply today and please help us spread the word about this fantastic opportunity!


Advantages
What's in it for YOU as a Patient Support Specialist / Caseworker:

- Work-from-home opportunity
- permanent opportunity
- $50-55k
- Great work-life balance: Monday-Friday, shifts between 8 am-8 pm EST with the opportunity to work 9 am - 5 pm EST or an 8-hour shift ending at 8 pm EST for those seeking a later shift
- Learning-oriented company: thorough training and onboarding program provided for remote employees
- Gain experience with a leader in the pharmacy sector!
- Home office equipment provided as per company policy


Responsibilities
What YOU will be doing as a Patient Support Specialist / Caseworker:

- Engage patients by phone
- Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
- Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
- Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
- Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization

Qualifications
What YOU bring to the role of Patient Care Specialist / Caseworker:

- 1-3 years of experience in administration and customer service, preferably in a healthcare setting
- Top-notch organization and prioritization skills - you're used to keeping lots of balls in the air!
- Tech-savvy, able to learn new software quickly
- Proactive, takes initiative to help others
- Able to work in a fast-paced, changing environment with conflicting priorities
- Attention to detail and outstanding communication skills
- Friendly, adaptable and committed to patient care
- As this role is 100% remote, the successful candidate should have a reliable internet connection and a space to work at home


Summary
If you believe this Remote Patient Support Specialist / Caseworker opportunity is perfect for you, please apply directly to this posting as soon as possible so you may be considered.

Not interested in this role but still looking for your next great opportunity? Randstad's Healthcare Division specializes in hiring for clinical, managerial and non-clinical administrative and patient support roles within the private and public healthcare and medical sectors. Our Healthcare Admin team supports the recruitment and selection processes for various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Patient Coordinators and Medical Office Administrators. If you or someone you know would be interested in being considered for those types of roles (temporary or permanent), please reach out to our team to connect further!


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.