insurance account manager

Are you an experienced professional in the insurance industry with a passion for building lasting client relationships and leveraging cutting-edge technology? We are seeking a dedicated, strategic, and proactive insurance account manager to join a global leader in SaaS general insurance software solutions. In this remote position based in the Greater Toronto Area (GTA), you will act as a pivotal link between major insurer clients and cross-functional technical teams. As part of our customer care specialization, the insurance account manager will manage relationship development, future project road mapping, contract negotiations, and invoicing structures, ensuring clients fully maximize the value of highly configurable and complex insurance software.

Operating within the Randstad Professional network, this role offers an incredible opportunity to champion advanced insurance technology solutions. You will navigate the evolving landscape of the insurance industry, collaborating closely with local and global teams to drive operational excellence. If you are a client-focused professional looking to elevate your career within customer care and customer care management systems, this insurance account manager position provides the ideal platform for long-term career growth.

As a national role supporting diverse regions, bilingualism is highly valued in this position. While not mandatory, proficiency in both English and French is considered a strong asset. An insurance account manager who possesses bilingual communication skills will have an enhanced ability to support French-speaking clients across Canada, further expanding their scope within our customer care operations.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive annual salary ranging from $80,000 to $90,000, tailored to experience and industry expertise.
• mostly remote work (2 days a month in office), allowing for excellent work-life balance while based in the Greater Toronto Area (GTA).
• Comprehensive initial training program with dedicated mentoring from seasoned insurance software experts.
• Financial support and dedicated time off for completing industry-standard training courses and professional certifications.
• Quarterly structured, constructive performance feedback designed to accelerate your career progression and skills tracking.
• Real responsibility and ownership of high-impact client projects as soon as you are ready to lead.
• Opportunity to work within a collaborative, highly motivated, and globally connected team of professional peers.

Responsibilities
• Act as the primary contact and escalation point for insurer clients regarding relationship development, project road mapping, contract management, and invoicing.
• Support the implementation and launch of advanced insurance technology solutions for specific client projects through weekly progress meetings and internal technical discussions.
• Organize and lead periodic alignment meetings with internal and client teams to discuss project progress, system configurations, and emergent issues.
• Help Canadian insurance clients thoroughly understand the technical options, configurations, and possibilities available within the complex software platform.
• Collaborate closely with the legal team to review, refine, and negotiate client contract terms effectively.
• Partner with the accounts and finance teams to streamline client invoicing, billing cycles, and payment processes.
• Coordinate cross-functional team meetings among local and global colleagues to ensure seamless delivery of customer care services.
• Report directly to the Insurer Relations Manager, contributing actively to the expansion and ongoing development of processes within this vertical.

Qualifications
• 3 to 5 years of professional experience within the insurance industry, with a strong focus on client management or software account management.
• University degree in a related business field or a college diploma specializing specifically in insurance studies.
• Chartered Insurance Professional (CIP) designation is considered a strong asset for this role.
• Flexibility and willingness to travel 4 to 6 times a year throughout Canada to meet with key insurance stakeholders.
• Must be currently residing within the Greater Toronto Area (GTA) to facilitate regional coverage.
• Exceptional client relationship management skills with a proven track record of maintaining strong, long-term B2B relationships.
• Strong stakeholder management capabilities, with the ability to bring diverse teams together and balance competing priorities.
• Proven capability in contract negotiation, contract management, and interpreting service level agreements.

Summary
At Randstad Professional, our recruiters are experts in their fields, dedicated to connecting exceptional talent with top employers across the country. If you are ready to take the next step as an insurance account manager and want to work with an industry-leading client, we encourage you to apply directly on our website or connect with one of our specialized recruiters today. If this specific insurance account manager role doesn't perfectly match what you are looking for, please reach out to us anyway! We are your partner for talent, helping you build a successful career that offers professional fulfillment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.