Your Opportunity:
The Integrated Operations Center (IOC) is the first of its kind in Alberta Health Services, situated in the Edmonton Zone. The IOC is the “air traffic control center” of our acute system bringing together clinicians and data to support proactive, real-time decisions for patient movement across the health zone. The IOC monitors flow and bottles necks across the system, triggering actions or escalations, understanding the crucial relationship between technology and decision making to deliver high-quality patient services. This position works with a primary focus on patient flow and quality across the care continuum and with staff and leaders at many levels of the organization. The Patient Flow Specialist supports the zone’s integrated operations center (IOC) at a centralized location working collaboratively to monitor and continuously improve the zones proactive discharge model and operational targets and strategies as we work to support the day-to-day operations and patient flow business rules in the zone. The position provides key facilitation and monitoring to the zone leadership and sites during regular and non-regular business hours in the 24/7 operations center. In this position, you will work with a team of Patient Flow Specialists in the daily operations of the IOC. This role provides a unique opportunity to advance your skills working at a system level while remaining connected to the core operational business with each site and program.
Description:
Working with the Lead of EZ Demand Capacity; the Patient Flow Specialist, plays an important role as a leader in the development and promotion of best practice in patient flow quality improvement, patient safety and demand/capacity methodology. The PF Quality Consultant develops, coordinates and facilitates the provision of quality improvement services at the site, program or zone level. Working a blend of regular and non-regular business hours the incumbent must be flexible, organized and self-directed in order to achieve desired outcomes in both areas of work while maintaining a work life balance. As a PF lead you will facilitate key patient flow improvement work including support of connect care integration and implementation. The Patient Flow Specialist is part of the primary team managing the IOC and the facilitation and escalation of patient flow in the zone. The incumbent would facilitate zone wide demand capacity calls and assist in problem solving between sites and services. While in the IOC, the role includes analyzing and escalating flow concerns, utilizing and developing key data measures. In addition to, working with the zone leadership to resolve barriers or challenges impeding patient movement. This role leads change through innovation and process improvement; integrating CoAct key elements, connect care work flows and patient flow best practice. The Patient Flow Specialist, will be expected to take initiative, have the ability to work independently and interdependently. Self-directed and able to work with minimal supervision. Well-developed critical thinking skills and ability to problem-solve in a complex, multidisciplinary environment.
Required Qualifications: Additional Required Qualifications:Ability to establish and maintain effective interpersonal relationships. Flexibility and the ability to adjust to changing environments, expectations and competing priorities. Demonstrated ability to manage projects and facilitate change utilizing change management methodology.
Preferred Qualifications:Master’s degree in clinical field, business, or healthcare administration preferred. Alberta Improvement Way and IHI Open School training an asset.
Patient Flow Specialist, Integrated Operations Centre • Edmonton, Edmonton Zone
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