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S.i. Systems
Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for bankingS.i. Systems • Toronto
Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking

Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking

S.i. Systems • Toronto
30+ days ago
Job type
  • Full-time
  • Temporary
Job description

Our financial services client is seeking a Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications

Join a technology and operations team delivering 24/7 enterprise support across multiple internal business lines within a major financial institution. This position focuses on resolving hardware, software, and access-related issues through phone, chat, and email channels. It offers the opportunity for contract extension or conversion to full-time employment based on performance and need.

Contract, Toronto, Hybrid, Working Hours: Remote unless needed to come into office. Required if equipment issues.

12 months

Must Haves

  • Minimum 1 year in a help desk or technical support role providing end-user assistance
  • Experience with Microsoft Azure and related banking applications
  • Proficiency in ServiceNow for request and incident management
  • Access request provisioning including granting, modifying, or revoking user access
  • Associate’s degree in computer-related field or equivalent training

Nice to Have

  • Customer service background in a technology environment
  • Formal education or coursework in Computer Science or IT

Responsibilities

  • Answer user inquiries regarding software and hardware operations
  • Provide remote troubleshooting and diagnostics for technical issues
  • Process user access requests following established security procedures
  • Log incidents and actions in ServiceNow with accurate documentation
  • Coordinate with other technology teams to resolve escalated issues
  • Maintain daily records of support cases and resolutions


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Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications 103783-1 • Toronto

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