Training Systems Learning - Analyst - HYBRID

In this role, you will be the operational and analytical anchor for Our Client's enterprise learning platforms, primarily focusing on Workday Learning, SuccessFactors, and their integrated reporting systems. You will maintain high reporting accuracy, support critical learning stakeholder roles, and manage time-sensitive compliance and audit reporting. This role balances structured, recurring data governance with dynamic end-user support, making it perfect for an innovative problem-solver who enjoys transforming raw learning data into actionable business insights.

Advantages
Multi-Platform Enterprise Exposure: Deepen your technical expertise across top-tier enterprise platforms, including Workday Learning, SuccessFactors, and Power BI.

High-Visibility Compliance Impact: Play a pivotal role in protecting organizational integrity by owning monthly compliance and audit reporting cycles.

Process Optimization Autonomy: Actively contribute to process improvement initiatives, with opportunities to implement automation tools and modernize reporting streams.

Collaborative Environment: Work alongside a structured, supportive HR and Information Systems network while directly impacting the learning culture of the organization.

Responsibilities
1. Learning Reporting, Dashboards & AnalyticsRun, maintain, and troubleshoot complex learning reports and downstream data feeds in strict alignment with data privacy expectations.

Own the end-to-end monthly refresh and publication cycles for corporate learning dashboards.
Monitor system refresh failures, restore data schedules, and manage platform access and security documentation.
Execute recurring compliance reporting workflows and coordinate automated data extracts through the formal intake process.
Perform regular data health checks and partner with internal business units to remediate data or process gaps.

2. Operational Support & Ticket Management
Provide day-to-end technical support for learning data issues, system access questions, and functional process guidance.
Manage, triage, resolve, and escalate incoming inquiries within the learning services ticketing queue in accordance with defined SLAs.
Oversee access, permission mapping, and basic upkeep of shared operational mailboxes.

3. LMS Administration & Governance Support
Maintain security profiles and support role-based permissions within the LMS, overseeing user onboarding and periodic access audits.
Communicate system changes, compliance reminders, and process updates across established organizational channels.
Author and update job aids, knowledge base articles, and internal SOPs to foster continuous improvement and automation.

Qualifications
Education: Bachelor’s degree in Business, Information Systems, or a related discipline (equivalent experience/certification considered).

LMS Administration: Proven experience administering and supporting an enterprise LMS platform (Workday Learning is highly preferred), including role-based security concepts.

Data & Analytics: Strong data analysis skills with a mastery of Microsoft Excel to investigate system anomalies and present findings clearly to stakeholders.

Power BI Operations: Hands-on experience managing Power BI workspaces (refreshing, publishing, access management, and multi-source troubleshooting).
Ticketing Systems: Practical knowledge of enterprise intake tools (e.g., ServiceNow) with a demonstrated ability to log and document technical issues.

Preferred Qualifications (Nice to Have)
Practical experience handling SuccessFactors reporting extracts and multi-platform data integrations.

Exposure to modern automation tools and continuous improvement methodologies to streamline data pipelines.

Familiarity with complex HR/learning data models and enterprise compliance reporting standards.

Experience with SharePoint and MS Teams site administration and knowledge management.

Summary
Our Client is seeking a service-oriented Training Systems Analyst to join their Training Centre of Expertise team in Calgary, AB. Reporting to the Team Lead, Training Services & Systems, this role is part of a specialized technical administration team responsible for supporting enterprise Learning Management Systems (LMS). The ideal candidate brings a blend of data analytics mindset and technical systems agility to maintain, troubleshoot, and optimize a growing learning ecosystem.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.