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ServiceNow CSM Consultant - SNCCNDNavitasPartners • Scarborough, Ontario, Canada
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ServiceNow CSM Consultant - SNCCND

ServiceNow CSM Consultant - SNCCND

NavitasPartners • Scarborough, Ontario, Canada
20 days ago
Job type
  • Full-time
Job description
ServiceNow CSM Consultant

Job Title: ServiceNow CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time

Position Overview

Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.

Responsibilities
  • Configure Customer Service Management applications.
  • Design customer workflows and case management solutions.
  • Implement self-service portals and knowledge management.
  • Gather and analyze business requirements.
  • Support integrations with CRM and enterprise applications.
Required Skills
  • ServiceNow CSM
  • Case Management
  • Customer Workflows
  • Service Portals
  • Knowledge Management
  • Omnichannel Customer Support
  • IntegrationHub
  • REST/SOAP APIs
Qualifications
  • 5+ years of ServiceNow CSM experience
  • CIS-CSM Certification preferred
Mandatory Requirement

Candidates must have prior BFSI (Banking, Financial Services, and Insurance) industry experience.

For more details reach at resumes@navitassols.com

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ServiceNow CSM Consultant - SNCCND • Scarborough, Ontario, Canada

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