Operations Officer II

We are seeking a detail-oriented and analytical Operations Officer II to join our team in Ottawa. In this 100% back-office role, you will be responsible for managing financial requests and ensuring strict regulatory compliance for Registered Retirement Plans. Working within a collaborative team of 11–16 professionals, you will process high-volume requests while adhering to established service level agreements (SLAs). If you have a background in banking, a sharp eye for compliance, and a knack for precision, this is an excellent opportunity to grow your career with a leading financial institution.
Position Title: Operations Officer II
Location: Ottawa, ON (Hybrid: 4 days onsite, Fridays remote. Note: Fully onsite for the first 90 days of training.)
Position Type: 9-Month Contract (Possibility of extension or permanent conversion based on performance and business needs)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime may be required)
Compensation: $24.22 / hour


Advantages
Top-Tier Experience: Gain valuable experience working within a leading financial institution.
Great Team Culture: Join a highly collaborative, supportive, and structured team environment.
Career Growth: Strong potential for contract extension or permanent conversion based on your performance and business needs.
Work-Life Balance: Enjoy a predictable schedule with a hybrid work model (Fridays work-from-home) after your initial training period.

Responsibilities
Receive, review, and process operational and financial requests submitted through Salesforce from internal partners.
Manage Registered Retirement Plans (RRSPs) in strict accordance with Canada Revenue Agency (CRA) guidelines.
Ensure full compliance with all applicable financial regulations, policies, and tax deduction requirements.
Accurately process withdrawals, transfers, and account updates related to retirement funds.
Meet daily productivity and quality standards based on strict operational SLAs.
Participate in brief daily team huddles (approx. 20 minutes) to align on targets and updates.

Qualifications
Must-Have Skills & Experience:
Experience: 2 to 4 years of experience working within a banking or financial institution.
Compliance Knowledge: Solid professional background or familiarity with financial compliance activities.
Technical Proficiency: Strong hands-on experience with Microsoft 365 (specifically Excel, Word, and Outlook).
Education: University degree in Business, Finance, or a related field (or equivalent professional experience).

Soft Skills:
Attention to Detail: Exceptional accuracy when handling complex financial and data-entry tasks.
Prioritization: Ability to efficiently manage a high volume of requests and meet tight deadlines.
Tech-Savvy: Quick to learn new software, systems, and internal platforms.
Team Player: Excellent collaboration skills within an internal, team-focused environment.

Nice-to-Have Skills (Assets):
Prior experience working with Salesforce.
Familiarity with RRSP funds, CRA processes, and processing financial withdrawals.
Canadian Securities Course (CSC) certification.

Summary
If you are interested in the operations officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.