Customer Service Rep

Job ID: 524996

Ash Grove family of companies, including Ash Grove Cement Company, Ash Grove South Texas, LLC, Sapphire Americas LLC, Oldcastle Cement Holdings, Houston Cement Company, and Suwanee American Cement Company, is one of North America’s leading cement manufacturers, with a legacy of innovation and excellence dating back to 1882. The company operates 12 world-class cement plants and a vast network of 41 terminals across the United States and Canada. Renowned for its forward-thinking approach, Ash Grove combines technical expertise, robust safety standards, and empowered talent to deliver high performance and better serve our customers. At Ash Grove, we stand together to reinvent the way our world is built.

To learn more about us go to www.ashgrove.com

At Ash Grove Cement, people are our first priority. We offer a complete benefits package to include:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Retirement Plan

• Paid Time Off, Paid Holidays

• Tuition Reimbursement

• Employee Assistance Program

• Disability Pay

• Life Insurance

• Growth Opportunities and more!

What you’ll be contributing:

• Promote and follow all plant safety guidelines.
• Main point of contact for customer base including order taking, tracking and inquiries
• Responsible for accurate order + billing data entry
• Facilitates communication and resolution of customer issues
• Dispatch and co-ordination customer orders with our carriers’ dispatchers
• Multi-Tasking across various activities
• Manages daily scheduled deliveries
• Creating bill of ladings for all truck deliveries loaded at our facilities
• Interacts with and directs delivery drivers for truck loading and billing
• Creates customs documents for US bound shipments
• Supports other team members to complete daily transactions
• Create billing for rail car transactions
• Participate in carrier and logistics safety programs.
• Participates in other projects and tasks as assigned.
• Additional duties as assigned by supervisor.

To succeed in this position, you will need:

• Minimum of a High School Diploma
• Customer Service experience is an asset
• Must have reliable transportation
• Knowledgeable with various computer systems
• Microsoft Excel experience preferred
• Ability to read, write, and understand warning labels, instructions, signs, etc.
• Excellent Customer Service skills
• Strong ability to multi-task
• Ability to work in a fast paced environment
• Must possess excellent communications skills, both verbal and written
• Demonstrates leadership/ability to take ownership of tasks and make decisions, takes initiative and is self-motivated
• Must be able to work within a team environment and interact with a variety of people in all plant departments
• Good problem solving abilities

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to lift small objects frequently, weighing up to 20 lbs.
• This position is sedentary in nature but may require periods of standing and walking

Work Environment

• This position is office based and is therefore indoors and climate controlled

Additional Information:

• Compensation: $47,500 - $52,500

• Artificial intelligence is not utilized in screening assessing or selecting applications

• This position is intended to fill an existing vacancy

What’s next for you?

We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. The physical demands, working environment, and other conditions of employment listed in this document are representative of but are not intended to provide an exhaustive list of the requirements for positions in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.