Manager, Office Operations

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

Our Greater Toronto Area (GTA) offices are looking for a Manager, Office Operations. This is a replacement role that involves travel across Toronto, Oakville, and Markham, with responsibility for the following:

• Lead an administrative team of 5 Team Leads, who combined with Manager, Office Operations leads 30+ staff located in multiple offices within the GTA. This includes hiring, on/off boarding, training, guidance and coaching.
• Oversee and manage administrative activities and office operations for multiple offices ensuring alignment with Firm goals and objectives
• Streamline administrative processes across the multiple offices, implement best practices and provide support to all service lines that maximizes efficiency and productivity.
• Collaborate with leaders to ensure efficient and effective client service delivery
• Coordinate and collaborate with service line leaders to support their administrative needs and provide efficient solutions
• Foster a positive work environment, promoting teamwork, open communication and a high level of team engagement
• Manage and coordinate office operations, including facilities management, renovations, relocations, repairs and maintenance and supplies
• Monitor and evaluate office processes, identify areas for improvement and implement appropriate and consistent processes across the various locations
• Manage office expenses. This includes review and approval of supplier invoices
• Participate in budget planning for office expenses
• Serve as a central point of contact for internal communication and foster effective communication within the GTA offices
• Responsible for organizing and coordinating office events, such as conferences and social gatherings
• Responsible for facilities and administrative etiquette standards to ensure top tier experience for all team members and guests
• Ensure compliance with regulatory requirements regarding office operations, health and safety, and security.

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration
• You understand your team’s successes, challenges, and opportunities; your team describes you as positive, professional, and collaborative
• You identify, recommend, and are focused on effective service delivery to our clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and skills

• 5+ years of proven exemplary leadership of an administrative team, preferably in a multi office environment
• Experience in virtual leadership and cultivating team collaboration
• Exceptional interpersonal skills with ability to foster a positive, inclusive work environment, with ability to effectively communicate and collaborate at all levels.
• Proven experience as an Office Manager or in a similar role, preferably overseeing operations across multiple offices.
• Proficient in using MS Office, MS Teams, Excel, experience with Workday is an asset
• Strong problem-solving, analytical, and communication skills, both written and oral.
• Dedicated to providing exceptional client service, providing high quality work with high attention to detail.
• Proven ability to adapt and lead in a constantly changing business environment
• Process improvement mindset that is continuously striving to innovate our ways of working and improve the end-user experience
• Ability to work in an agile environment