Talent.com
EMCO Corporation
Customer Service Representative (CSR)EMCO Corporation • North Vancouver, British Columbia, Canada
No longer accepting applications
Customer Service Representative (CSR)

Customer Service Representative (CSR)

EMCO Corporation • North Vancouver, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description
Job Description

As a CSR, you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

  • Assist customers who purchase material at the Profit Centre counters
  • Research product for customers and provide recommendations on our assortment of product
  • Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area including any merchandising displays
  • Inform the buyer when stocks levels are low
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
  • Navigate and find a solution for customer concerns and complaints
  • Perform other tasks as requested by the Profit Centre Manager

Qualifications

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience with customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills:

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience using Word, Excel, and Outlook


Additional Information

Salary Range $42,000-$50,000

    EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

    EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.

    Create a job alert for this search

    Customer Service Representative (CSR) • North Vancouver, British Columbia, Canada

    Similar jobs

    CUSTOMER SVC REP II - SSC CANADA

    Dal-Tile Distribution, Inc.Vancouver, Metro Vancouver Regional District, CA
    Full-time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated profes... Show more

     • Promoted

    Customer Care Representative

    Resource Area for TeachingRichmond, Metro Vancouver Regional District, CA
    Full-time

    Customer Care Department | Richmond, BC.Full-Time | Hybrid: 4 days in-office / Friday flex.Storkcraft has been helping families bring their babies home safely since 1945.We’re North America’s longe... Show more

     • Promoted

    Customer Service Representative

    HIDDelta, Metro Vancouver Regional District, CA
    Full-time

    Customer Service Representative.Accurately entering customer purchase orders into the ERP system.Validating orders against quotes (pricing, part numbers, quantities, addresses).Issuing timely order... Show more

     • Promoted

    Remote Travel Customer Service Representative

    RudybtravelVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    Travel Customer Service Representative (Remote).In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, person... Show more

     • Promoted

    Wireless Sales Representative

    The Mobile ShopSurrey, Metro Vancouver Regional District, CA
    Full-time

    Join us at The Mobile Shop located inside Real CanadianSuperstore!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw‑owned brand operated by Glentel Inc.Canada’s leading wireles... Show more

     • Promoted

    Bilingual Customer Service Representative (Retail) - Empire Life

    Empire Lifedelta, bc, ca
    Full-time +2

    Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ... Show more

     • Promoted

    Remote Customer Service Sales Representative

    Pacific Canadian CareersVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

     • Promoted

    Customer Service Representative

    Pierre StrandVancouver, Metro Vancouver Regional District, CA
    Full-time

    Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

     • Promoted

    Customer Service Representative

    BlackboxMyCarVancouver, Metro Vancouver Regional District, CA
    Full-time

    Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America.We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to cons... Show more

     • Promoted

    Customer Service Representative - Technical Support

    BIS Safety SoftwareVancouver, Metro Vancouver Regional District, CA
    Full-time

    Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

     • Promoted

    Remote Inbound Customer Service Representative

    MCIVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    Remote Inbound Customer Service Representative.Get AI-powered advice on this job and more exclusive features.MCI is a leading Business Process Outsourcing (BPO) company that specializes in deliveri... Show more

     • Promoted

    Customer Service Sales Representative Remote

    srecruitingVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    About the job Customer Service Sales Representative Remote.Were looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position w... Show more

     • Promoted

    Customer Service Representative

    Critical Environment Technologies Canada IncDelta, Metro Vancouver Regional District, CA
    Full-time

    Why Join Critical Environment?.As the largest independent commercial gas detection manufacturer in North America, Critical Environment Technologies (CET) designs, manufactures, and services gas det... Show more

     • Promoted

    Customer Service Representative

    T.K. GraphicsSurrey, Metro Vancouver Regional District, CA
    Full-time

    Are you ready to take on a dynamic role where your communication skills and attention to detail make a real impact?.Graphics, our Customer Service Representatives are at the heart of our operations... Show more

     • Promoted

    Customer Service Associate – Customer Service Representative

    Canadian TireRichmond, Metro Vancouver Regional District, CA
    Full-time

    Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconi... Show more

     • Promoted

    Service Advisor: Elevate Customer Experience & Growth

    OpenRoad Auto GroupRichmond, Metro Vancouver Regional District, CA
    Full-time

    A leading automotive retail group is seeking a full-time Service Advisor in Richmond, BC.Candidates will manage customer inquiries, facilitate repair orders, and ensure overall customer satisfactio... Show more

     • Promoted

    Remote Customer Service Sales Representative

    Eastern Atlantic Canada CareersVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more

     • Promoted

    Customer Service Representative- Remote

    Only Data EntryVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    About the job Customer Service Representative- Remote.Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.A Data Entry Clerk, ... Show more

     • Promoted

    Remote Customer Service Leader: Growth & Mentorship

    AO Globe LifeVancouver, Metro Vancouver Regional District, CA
    Remote
    Full-time

    A leading life insurance company based in Canada is seeking a dedicated Remote Leader to join its customer service leadership team.This role offers the flexibility to work from home while emphasizi... Show more

     • Promoted

    Outside Parts & Service Representative

    Brandt Group of CompaniesSurrey, Metro Vancouver Regional District, CA
    Full-time

    Brandt is currently seeking an Outside Parts & Service Representative for our Surrey.This is an outside sales position responsible for promoting and selling Construction & Forestry parts and servic... Show more