Credit & Collections Associate

Reporting to the Accounts Receivable Supervisor, the Credit & Collections Associate will collect Accounts Receivable as close to selling terms as possible, within established policies and practices, in a manner that results in sound, accurate receivables while providing excellent customer service.

The incumbent will maintain timely, accurate information that meets Credit Management requirements.

This is an 18 month contract role, based out of our Vancouver Head Office with a hybrid work schedule.

A day in the life of the Credit & Collections Associate includes:

Collection

• Promptly identify overdue amounts for assigned customer base and implement systematic follow-up until collected.
• Clearly identify the problem and action taken on all records of collection progress, including weekly Credit Exception and Aged Trial Balance reports.
• Immediately notify the A/R Supervisor and/or Credit Manager of reported or suspected cash flow problems.
• Promptly, efficiently and economically provide special assistance to customers who require additional handling to ensure that our terms are met.
• Retain and enhance customer goodwill.
• Assist credit manager with administrative duties related to customer credit review process.

Cash Application

• Cash Application of assigned accounts
• Reconciliation of unapplied cash, short payment, and payment discrepancies

Monitoring

• Regular monitoring of accounts receivable aged trial balance
• Investigate payment discrepancies and customer inquiries and determine the appropriate action. Be responsible for consistent, persistent follow-up with customers and/or internal personnel that results in prompt settlement of accounts.
• Identify and analyze payment patterns for assigned customer base; resolve unacceptable pay habits; obtain support from sales personnel for action taken.
• Initiate appropriate action on unearned discounts and payment deductions; negotiate repayment where necessary.
• Be responsive to individual customer needs for document distribution.
• Identify and implement cost effective methods of improving payment performance so that divisional DSO goals are met.

Credit Control

• Observe changes for assigned customer base and accurately modify customer master file.
• Ensure that customer profile and comment screens contain current payment analysis information and special instructions.
• Provide relief for other personnel as required.
• Resolve credit exceptions and release orders, if applicable.

Credit/Receivables Systems

• Ensure that remittance and receivable information is maintained in accordance with departmental procedures
• General month end duties
• Evaluate the existing system and recommend improvements. Prepare proposals and follow through to implementation.

Key Relationships

• Manage strong relationships with internal and external stakeholders:
• Head Office and Divisional Accounting, Sales, Documentation, Transportation Department
• Customers
• Financial institutions

For this role, you’ll come equipped with:

• Post-secondary education completion. Core accounting and/or credit management courses preferred but not required. 3 - 5 years of administrative experience - collection and/or accounting experience preferred.
• Previous experience in the lumber, pulp, or manufacturing industry is an asset.
• Strong computer skills and solid background working with modern office software and reporting tools including Microsoft 365 applications. Strong Excel proficiency is crucial for success in this role.
• Microsoft Fabric, Power BI and Power Automate abilities would be a strong asset.
• JD Edwards experience would be considered an asset.
• Self-motivated with strong communication skills and the ability to work in a fast-paced dynamic team environment.
• Well organized, with a high degree of accuracy and attention to detail.
• Strong customer service skills.
• Ability to prioritize, deadline driven and able to handle multiple time-sensitive tasks successfully.
• Excel skills are exceedingly important in our department and should be flagged. A strong asset would be Microsoft Fabric, Power BI and Power Automate abilities.

The salary range for this position is: $47,$68,

Please Note: The range provided is for base salary only. In addition to base salary, Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans, recognition programs, benefits, paid leaves, pension plans with base and matching contributions, savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all, we are proud to offer our employees a value proposition that promotes diversity, equity and inclusion and fosters an environment where talent and performance is recognized and rewarded.

We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, and criminal record checks, depending on the role and location. #CADS #LI-ZM1