Process Trainer - Canada East (Ottawa And Nova Scotia)

Job Description:

The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets. This role is based in Ottawa and requires travel to Nova Scotia.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.

• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.

• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.

• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership. (Not sure that this is at the top of my list).

• Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.

• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.

• Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.(May be acquisition process trainer job role).

• Review and assist in supporting employee attendance and completion of company assigned training initiatives .

• Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.

Education and/or Experience Required

• Post-secondary education or equivalent

• A minimum of 2 years previous experience in a collision repair environment or a similar role

Required Skills/Abilities

• Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training. Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!

• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure

• Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops

• Comprehensive knowledge of the administrative process and procedures

• Strong attention to detail and a high degree of accuracy

• Excels at building and maintaining business relationships

• Well-developed organizational skills with the ability to prioritize

• Communicate effectively, both verbally and in writing

Other Requirements

• Valid Driver’s License

• Travel is required in the Process Trainer’s assigned markets, minimum of 1 week per month in Nova Scotia

• May be asked to support in other markets as requested

• Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities

• Working knowledge of Accounting practices

• Ability to utilize Google Suite for managing internal business controls

• Capable of working independently and with minimum supervision

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#AASJ

Compensation Details:

Salary:

$70,000 per year

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.