Operations Business Analyst

Operations Business Analyst

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• Ottawa, Canada
• Sales
• 20743

Job Description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

We are looking for a GTM Operations Business Analyst to join our Go-To-Market Strategy & Operations team. This is a high-impact, cross-functional role that sits at the intersection of sales process, data, systems, and decision support, translating business needs into scalable operational solutions and actionable insights. You will work closely with Sales, Customer Success, Support, Marketing, Finance, and Revenue Operations to analyze business performance, design effective reports andpresentations, interpret data trends, and turn findings into clear recommendations that improve GTM execution.This role is ideal for someone who isskilled atbuilding reportsusing a variety of tools likeSalesforce, Excel,andCopilot/Claude;analyzing and interpretingdata into meaningful insights;andbuilding executive-ready presentations that help leaders make better decisions.

Please note this is a hybrid position, therefore attendance at the Ottawa office several days per week is required.

What You'll Do

• Reporting, Data Interpretation & Analysis: Leverage existing corporate reporting provided by the Business Intelligence Team to interrogate data and uncover meaningful trends in sales, product, and customer performance. Build and maintain high-quality reports, dashboards, and ad-hoc analyses in Salesforce and Excel that provide visibility into pipeline health, sales performance, conversion rates, and other operational KPIs. Interpret results accurately and translate data into concise, actionable recommendations for front-line managers and executive stakeholders.
• Business Requirements Gathering: Partner with GTM stakeholders, including Sales leadership, SDRs, AEs, and CSMs, to elicit, document, and prioritize business requirements for process improvements, system enhancements, and operational initiatives.
• Cross-Functional Collaboration & Insight Communication: Serve as a liaison between GTM Operations, Internal IT, Finance, and Sales leadership, facilitating working sessions, synthesizing inputs, and communicating findings clearly. Partner with stakeholders to frame business questions, develop insightful analyses, and ensure recommendations are understood and actionable.
• Project Support & Presentation Design: Contribute to GTM Ops initiatives such as Salesforce configuration projects, enablement rollouts, sales process redesigns, and operational reviews. Produce clear documentation, process guides, stakeholder-ready summaries, and polished presentations that translate complex analyses into compelling narratives for leadership audiences.
• Continuous Improvement: Proactively identify opportunities to reduce manual work, improve process consistency, and increase the scalability of GTM operations.

What You'll Bring

• 4–6 years of experience in Sales Operations, Revenue Operations, GTM Operations, or Business Analysis.
• Experience designing executive-ready presentations, synthesizing large amounts of information, and telling a clear story with data.
• Familiarity with business intelligence or visualization tools and best practices for communicating insights to different stakeholder audiences.
• Experience using AI productivity and analysis tools such as Microsoft Copilot, Claude, or similar tools to accelerate research, analysis, content generation, or workflow efficiency.
• Strong Salesforce CRM proficiency, including designing and building reports and dashboards, working with pipeline and opportunity data, and structuring outputs foreffective business decision-making.
• Solid understanding of core GTM and sales operations concepts: pipeline management, lead lifecycle, forecasting, and funnel metrics.
• Strong analytical thinking with demonstrated ability to interpret data, identify patterns and trends, generate meaningful business insights, and translate findings into clear, actionable recommendations.
• Excellent written and verbal communication skills, with the ability to create polished, executive-ready presentations and present findings clearly to both operational teams and senior leadership.

Purple Perks

What do we offer you?

• Medical, dental and vision – for employee, partner, and children!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you