Assistant Operations Manager Food & Beverage

Description

JOB SUMMARY

Supervises Food and Beverage (F&B)/culinary daily operations and monitors compliance with all F&B policies standards and procedures. Assists in the ordering of F&B supplies cleaning supplies and uniforms. Supervises staffing levels to verify that guest service operational needs and financial objectives are met. Manages day-to-day operations monitors quality and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

Orders Food and Beverage (F&B) supplies cleaning supplies and uniforms.

Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunctions.

Supervises staffing levels to verify that guest service operational needs and financial objective are met.

Encourages and builds mutual trust respect and cooperation among team members.

Develops specific goals and plans to prioritize organize and accomplish work.

Maintains the operating budget and verifies that standards and legal obligations are followed.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B areas ( clean) identifying trends and making recommendation for improvements.

Follows property specific second effort and recovery plan.

Maintains availablility and is approachable to all team members.

Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations monitors quality and standards and meets the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/approachable for all guests.

Reviews comment cards and guest satisfaction results with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone in written form e-mail or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Maintains budgets operating statements and payroll progress report.

Performs other duties as assigned to meet business needs.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1