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Teckhorizon Inc
Systems Administrator / Operations Support SpecialistTeckhorizon Inc • Toronto, ON, Canada
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Systems Administrator / Operations Support Specialist

Systems Administrator / Operations Support Specialist

Teckhorizon Inc • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description
About the Role

We are seeking an experienced Systems Administrator / Operations Support Specialist to support mission-critical enterprise and contact center applications. This role is responsible for systems administration, operational support, application troubleshooting, software deployments, user access management, and performance monitoring within a complex IT environment.

The successful candidate will collaborate with business stakeholders, technical teams, vendors, and support groups to ensure system reliability, availability, and continuous improvement.

Key Responsibilities Systems Administration & Operations
  • Manage day-to-day systems administration and operational support activities.
  • Configure and maintain user accounts, permissions, backups, and recovery processes.
  • Perform software upgrades, patch management, and system maintenance.
  • Monitor system performance and resource utilization to ensure optimal operations.
  • Install, configure, and support networked systems and infrastructure.
Application Support & Troubleshooting
  • Investigate and resolve complex application and production issues.
  • Support enterprise and contact center applications.
  • Work with vendors and internal teams to troubleshoot incidents and implement solutions.
  • Ensure changes and enhancements are successfully deployed and communicated.
Technical Analysis & Service Delivery
  • Analyze business and technical requirements and recommend effective solutions.
  • Participate in system implementation, testing, deployment, and support activities.
  • Contribute to service management, SLA support, and technical documentation.
  • Assist with vendor evaluations and technical assessments when required.
Must-Have Qualifications
  1. Experience in systems administration, operations support, production support, and user access management
  2. Strong troubleshooting, root-cause analysis, and problem-solving skills
  3. Experience supporting distributed and networked environments
  4. Hands-on experience with Contact Center technologies, including:
  • Amazon Connect (Required)
  • ComputerTalk / IceBar (Preferred)
  • NICE Workforce Management (WFM) (Nice to Have)
5. Experience with:
  • Software upgrades and patch management
  • Middleware, gateways, and communication protocols
  • System monitoring and performance optimization
6. Strong verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders Preferred Qualifications
  • Public Sector / Ontario Public Service (OPS) experience
  • Knowledge of OPS IT Service Management frameworks
  • Experience with application development, databases, networking, and security technologies
  • Familiarity with AODA accessibility standards
  • Experience with programming or scripting languages
  • Willingness to learn and support emerging contact center technologies
What We're Looking For
  • Strong analytical and problem-solving mindset
  • Excellent customer service and stakeholder management skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Proven ability to manage priorities and meet deadlines
  • Strong documentation and communication capabilities

If you have experience supporting enterprise systems and contact center platforms especially Amazon Connect we'd love to hear from you.

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Systems Administrator / Operations Support Specialist • Toronto, ON, Canada

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