Change Manager, Transformation at Investor Services

Job Description

What is the opportunity?

The Change Manager, Transformation will be primarily accountable to lead and execute change management deliverables (process, technology, and people) for an assigned set of strategic initiatives for RBC Investor Services (IS). The Change Manager will develop a change management plan inclusive of process and controls impact assessments, training, and communication schedules (as applicable) and support the design of the target state processes. The incumbent will play a key role in helping RBC IS achieve target outcomes by ensuring complete adoption of target processes and controls across a broad group of internal and external stakeholders.

What will you do?

• Conduct change and stakeholder impact assessments (using current vs. target state data)

• Develop a change management plan that will enable the implementation of process and controls changes across a broad group of internal (Operations, Client Success) stakeholders and support change management efforts for external clients as required

• Lead the development and implementation of OCM methodology, strategies and plans to support large to medium scale projects

• Complete organizational impact, change readiness assessments and integration plans into communication and training to drive adoption of changes being introduced

• Lead the development and facilitation of training, communication, and all other aspects related to change adoption

• Develop and implement OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans and oversee OCM execution, including measuring the outcomes to assess effectiveness of the overall change management strategy

• Build and manage relationships with Internal stakeholders – Operations, Technology and Operations, Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful OCM strategies

• Manage and resolve change management risks throughout the project while developing a sustainable change management plan

• Facilitate the development and use of performance metrics to define, measure and report on the progress and success of change and impacts to people on projects

• Providing regular consolidated reporting and updates to management, as well as input, document requirements and analyses to support change management activities, and recommendations on optimizing and executing change management tactics based on feedback / inputs from business stakeholders

What do you need to succeed?

Must-have

• Minimum 5 years in Leadership/Management role and RBC cross functional business experience/exposure, IS preferred

• 7+ years financial industry experience specifically in and Investor Services/Fund Administration industry

• Thorough operational knowledge of and applicable systems , processes, procedures, policies and operations

• 3+ years of broad Change Management and Project Management experience (equivalent combination of education and experience will be considered)

• Extensive delivering training sessions in classroom and use of Web technologies channels

• Outstanding presentation and facilitation skills, and excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives

• Interpersonal and networking skills with a proven track record of dealing with clients, senior management and colleagues across geographies

Nice to have

• Tableau and Power BI

• PMP, Change Management certification, e.g. Prosci

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

• Opportunity to obtain hands-on experience throughout your role

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Excellent career development and progression opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation

Job Skills

Communication, Conceptual Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM), Product Services, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-08

Application Deadline:

2026-07-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.