Retail Representative Lonsdale

Its not a package. Its a promise.

As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.

Description

Hours of work: Tuesday Saturday Hours may vary. Flexibility required. 25.25 Hours per week

Tuesday Friday 2:00PM- 7:00PM Saturday 10:45AM 4:00PM

Location: 1109 Lonsdale Ave North Vancouver BC

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office local management Drivers warehousing staff account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office local management Drivers Warehousing staff account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts Vendors building tenants etc.
• Technology Assisting customers with shipping details and account challenges
• Loading scanning logging and calling resolution freight
• Cash reconciliation including deposits key control
• Communication

Responsibilities

• Communicating in a positive manner with Head Office local management Drivers warehousing staff account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Additional Responsibilities

Education

Experience

Skills

Language Requirement: There are no language requirements for this position.

POSTING DETAILS
Location: 542 - Burnaby
Working Conditions: Retail Center Environment; Office Environment; Outdoors; Warehouse Environment

Reports to: Manager Retail Regional
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening we may use an Artificial Intelligence (AI) tool supported by human oversight to efficiently manage tasks such as resume screening and candidate matching enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only contact . To apply visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe healthy and supportive workplace ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues customers and communities to make a positive impact. Learn more about our values at .

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1