Service Officer - 58085

Are you a detail-oriented professional with a background in banking or finance? We are seeking a highly organized and communicative Service Officer II to join a collaborative, 18-person operations team in downtown Toronto.

In this 100% back-office role, you will be responsible for processing critical, non-financial transactions and managing sensitive data across multiple internal systems. This is an exceptional opportunity for a proactive problem-solver looking to build a long-term career in the financial sector, starting with a comprehensive 4-week training program designed for your success.

Location: Toronto, ON (Hybrid – 4 days onsite at Bloor St. W / 1 day remote)
Position Type: 12-Month Contract (Potential for extension or permanent conversion)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime potential)
Compensation: $20.74 / hour

Advantages
Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.
Modern Hybrid Structure: Enjoy the collaboration of an onsite environment with the flexibility of working from home every Friday.
Comprehensive Training: Feel supported from day one with a structured 4-week onboarding and training period.
Dynamic Culture: Join a vibrant, supportive 18-member team with a focus on professional development and career progression.

Responsibilities
Data Management: Accurately review, compile, sort, and input critical, non-financial client data from source documents into multiple internal systems.
Quality Assurance: Compare entered data against source documents to detect, correct, or escalate discrepancies, ensuring 100% accuracy and compliance.
Communication: Manage internal team email queues and communications professionally and efficiently.
SLA Management: Work independently to prioritize tasks and meet strict Service Level Agreements (SLAs) within a 24-48 hour turnaround window.
Team Collaboration: Participate in quick, daily 15-20 minute team huddles to align on daily volumes and workload strategies.
Record Keeping: Maintain clear and detailed logs of daily activities and completed work.

Qualifications
Must-Haves:
Education: University Degree is required.
Experience: 2–4 years of experience within a financial or banking environment.
Technical Skills: Strong proficiency in Microsoft 365 (Word, Outlook, and Excel).
Work History: A stable career history showing commitment (candidates with excessive job-hopping or numerous short-term contract transitions will not be considered).

Soft Skills for Success:
Communication: Exceptional verbal and written communication skills (crucial for navigating internal queues).
Precision: Elite attention to detail and high data-entry accuracy.
Aptitude: A quick learner who takes the initiative to solve problems and improve processes.
Time Management: Strong organizational skills with the ability to manage personal workloads autonomously.

Nice-to-Haves:
Advanced Microsoft Excel skills, specifically with Macros.

Summary
If you are looking to take the next step in your financial services career with a company that values progression, apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.